At a Glance
- Tasks: Lead daily operations, manage the F&B team, and enhance guest experiences.
- Company: Join a prestigious 5-star hotel with a vibrant hospitality culture.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Embrace a collaborative atmosphere and drive continuous improvement in service quality.
- Why this job: Shape unforgettable dining experiences and develop your leadership skills in a thriving setting.
- Qualifications: 2+ years in F&B management, strong leadership, and excellent communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Manage and coordinate daily Front of the House and Heart of the House operations with right delegation.
Monitor the reservation status and communicate with the culinary team.
Plan and control manning to meet business needs and according to budget.
Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period.
Control outsource labour supply, casual labour and overtime.
Communicate with the team during daily briefings and conduct monthly department meetings.
Ensure and conduct regular training and re-training when needed.
Maintain service standards and procedures for the outlet and ensure that they are achieved and followed.
Ensure hygiene and food safety compliance in the outlet and related areas.
Lead the F&B team to personalize the guest dining experience and ensure compliance with LQA standards and delivery of Service Promise.
Provide immediate attention to guest complaints and provide appropriate service recovery, following up to establish correct procedures to prevent future recurrence.
Work closely with the culinary team to maintain food quality and create attractive food products that support the image of the outlet/hotel and incremental business volume.
Regularly review guest comments/VOG with the team and implement right solutions for continuous improvement.
Focus on the dining experience for LCAH members.
Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet in line with budget.
Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet.
Interpret financial reports: create and implement plans or promotions to improve profits for the outlet.
Compile financial data and use it to coach the service team on suggestive selling to improve overall financial performance.
Provide necessary training and guidance to the F&B team to ensure the highest possible standards and quality of products and services offered in the premise.
Recruit, develop and retain an F&B team who are competent and confident to exceed guest expectations and create successful business.
Support the F&B team to be consistent in service, using a collaborative, enabling leadership style, and have regular team meetings.
Drive consistent service and process improvement, being entrepreneurial.
Use the performance review process to identify and develop talent for growth management performance issues, using coaching styles.
Interface the needs/requirements of other departments with the F&B Service: Laundry, Property Maintenance, Sales & Marketing, Engineering, Front Office, Security, Finance, T&C and Culinary.
Provide a level of Safety & Security for all colleagues.
Develop own knowledge and skills to grow as a business partner and leader.
Qualifications:
- Minimum 2 years in F&B restaurant management position.
- Experience in similar size/style of 5* hotel.
- Diploma in Hospitality Management.
- Leadership / People management.
- Good interpersonal and communication skills.
- Able to work under pressure and independently.
- Service oriented with an eye for details.
- Strong computer skills and proficient in Microsoft Office - Word & Excel.
- Strong problem solving and decision making skills.
- Effective conflict management skills, respecting a diverse, multi-cultural environment.
- Can use sensitivity and discretion in supporting guest needs.
- Leads to constantly improve the guest service experience and team performance.
- Leadership skills developed – collaborative, enabling, and entrepreneurial.
- Career focused, wanting to grow and develop, self-driven.
Outlet Manager in Penarth employer: RC HOTELS (PTE.) LTD.
Fairmont Singapore and Swissôtel The Stamford offer an exceptional work environment in the vibrant heart of Singapore, providing employees with access to a rich array of cultural experiences and professional growth opportunities. With a strong emphasis on team development, competitive benefits, and a commitment to diversity, this role as Senior Director of Sales allows you to lead a dynamic sales team while enjoying the perks of working in one of Asia's premier hospitality destinations.
