At a Glance
- Tasks: Lead daily operations, manage the F&B team, and enhance guest experiences.
- Company: Join a prestigious 5-star hotel with a vibrant hospitality culture.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Embrace a collaborative atmosphere and drive continuous improvement in service quality.
- Why this job: Shape unforgettable dining experiences and develop your leadership skills in a thriving setting.
- Qualifications: 2+ years in F&B management, strong leadership, and excellent communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Manage and coordinate daily Front of the House and Heart of the House operations with right delegation.
Monitor the reservation status and communicate with the culinary team.
Plan and control manning to meet business needs and according to budget.
Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period.
Control outsource labour supply, casual labour and overtime.
Communicate with the team during daily briefings and conduct monthly department meetings.
Ensure and conduct regular training and re-training when needed.
Maintain service standards and procedures for the outlet and ensure that they are achieved and followed.
Ensure hygiene and food safety compliance in the outlet and related areas.
Lead the F&B team to personalize the guest dining experience and ensure compliance with LQA standards and delivery of Service Promise.
Provide immediate attention to guest complaints and provide appropriate service recovery, following up to establish correct procedures to prevent future recurrence.
Work closely with the culinary team to maintain food quality and create attractive food products that support the image of the outlet/hotel and incremental business volume.
Regularly review guest comments/VOG with the team and implement right solutions for continuous improvement.
Focus on the dining experience for LCAH members.
Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet in line with budget.
Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet.
Interpret financial reports: create and implement plans or promotions to improve profits for the outlet.
Compile financial data and use it to coach the service team on suggestive selling to improve overall financial performance.
Provide necessary training and guidance to the F&B team to ensure the highest possible standards and quality of products and services offered in the premise.
Recruit, develop and retain an F&B team who are competent and confident to exceed guest expectations and create successful business.
Support the F&B team to be consistent in service, using a collaborative, enabling leadership style, and have regular team meetings.
Drive consistent service and process improvement, being entrepreneurial.
Use the performance review process to identify and develop talent for growth management performance issues, using coaching styles.
Interface the needs/requirements of other departments with the F&B Service: Laundry, Property Maintenance, Sales & Marketing, Engineering, Front Office, Security, Finance, T&C and Culinary.
Provide a level of Safety & Security for all colleagues.
Develop own knowledge and skills to grow as a business partner and leader.
Qualifications:
- Minimum 2 years in F&B restaurant management position.
- Experience in similar size/style of 5* hotel.
- Diploma in Hospitality Management.
- Leadership / People management.
- Good interpersonal and communication skills.
- Able to work under pressure and independently.
- Service oriented with an eye for details.
- Strong computer skills and proficient in Microsoft Office - Word & Excel.
- Strong problem solving and decision making skills.
- Effective conflict management skills, respecting a diverse, multi-cultural environment.
- Can use sensitivity and discretion in supporting guest needs.
- Leads to constantly improve the guest service experience and team performance.
- Leadership skills developed – collaborative, enabling, and entrepreneurial.
- Career focused, wanting to grow and develop, self-driven.
Outlet Manager in Penarth employer: RC HOTELS (PTE.) LTD.
As an Outlet Manager at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programmes, a collaborative culture, and the opportunity to lead a passionate F&B team dedicated to delivering exceptional guest experiences. Located in a vibrant area, our hotel provides unique advantages such as a diverse clientele and a commitment to excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Outlet Manager in Penarth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RC HOTELS (PTE.) LTD.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RC HOTELS (PTE.) LTD.
Don't be shy about reaching out to RC HOTELS (PTE.) LTD. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Outlet Manager in Penarth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RC HOTELS (PTE.) LTD. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RC HOTELS (PTE.) LTD.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
