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- Tasks: Lead lobby operations and ensure guests have an exceptional experience.
- Company: A top hotel chain in Penarth with a focus on guest satisfaction.
- Benefits: Dynamic work environment and opportunities for professional growth.
- Why this job: Join a vibrant team and make a difference in guest experiences.
- Qualifications: Minimum 2 years of experience and strong interpersonal skills.
- Other info: Perfect for those who thrive in fast-paced, customer-focused settings.
The predicted salary is between 30000 - 42000 £ per year.
A leading hotel chain in Penarth is seeking an experienced operational manager to oversee lobby duties and ensure exceptional guest service. You will manage staff assignments and guest interactions while maintaining hotel standards.
The ideal candidate will have a minimum of 2 years' experience and strong interpersonal skills. This position offers a dynamic work environment and opportunities for professional growth.
Lobby & Guest Experience Lead — Operations in Penarth employer: RC HOTELS (PTE.) LTD.
Contact Detail:
RC HOTELS (PTE.) LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby & Guest Experience Lead — Operations in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the hotel chain thoroughly, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your strong interpersonal skills.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your passion for guest experience shine through. Share stories from your past roles that highlight your ability to manage staff and create memorable experiences for guests.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace Lobby & Guest Experience Lead — Operations in Penarth
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in operational management, especially in hospitality. We want to see how your background aligns with the role of Lobby & Guest Experience Lead.
Be Personable: Since this role is all about guest interactions, let your personality shine through! Use a friendly tone and share examples of how you've provided exceptional service in the past.
Tailor Your Application: Don’t just send a generic application. We love it when candidates tailor their CV and cover letter to reflect the specific requirements of the job. Show us why you’re the perfect fit for our hotel chain!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RC HOTELS (PTE.) LTD.
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel chain thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their guest experience.
✨Showcase Your Interpersonal Skills
As a Lobby & Guest Experience Lead, strong interpersonal skills are crucial. Prepare examples from your past experiences where you've successfully managed guest interactions or resolved conflicts. This will show that you can handle the dynamic environment of a hotel and ensure exceptional service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during your interview. Think about situations where you had to manage staff assignments or improve guest satisfaction. Practising your responses will help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel's operations and team dynamics. This not only shows your enthusiasm for the role but also helps you gauge if the hotel is the right fit for you. Consider asking about their approach to guest feedback or how they support staff development.
