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- Tasks: Assist guests with check-in, checkout, and provide exceptional service throughout their stay.
- Company: Join a vibrant hotel team focused on guest satisfaction and memorable experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Work in a diverse environment with a supportive team culture.
- Why this job: Be the face of hospitality and create unforgettable moments for guests every day.
- Qualifications: Minimum 'O' Level education and strong interpersonal skills required.
The predicted salary is between 24000 - 36000 £ per year.
Summary of Responsibilities
- Assist guests with check in and checkout, and other cashiering duties.
- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, providing direction and giving suggestions.
- Handle guests’ mails, messages, and answering phone calls.
- Maximising room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
- Provide guidance and assistance to Guest Relations Assistant.
- Meet, greet and provide rooming for VIP guests.
- Attend daily briefings and relevant departmental and interdepartmental meetings.
- Ensure the safety, security and loss control policies and procedures are complied with at the front desk and back office area.
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager.
- Comply with hotel and department policies and procedures at all times.
- Ensure vigilance in regard to in-house credit matters and act upon any discrepancies.
- Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters.
Qualifications
- Minimum ‘O’ Level education.
- Computer Knowledge, i.e. well versed with Windows, Internet Explorer and Word, either POS or PMS system.
- Knowledge of Opera will be an advantage.
- Presentable, well groomed with leadership quality.
- Interpersonal skills to deal with guests and colleagues issues.
- Able to work in a team, i.e. caring about other team members and open towards other nationalities.
- Adaptable to multicultural guest needs, works with diverse cultures.
- Good interpersonal and communication skills.
Guest Relations Officer in Penarth employer: RC HOTELS (PTE.) LTD.
Contact Detail:
RC HOTELS (PTE.) LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Officer in Penarth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, have a quick introduction ready that highlights your experience and skills relevant to the Guest Relations Officer role. Keep it friendly and engaging!
✨Tip Number 3
Show up at job fairs or industry events. These are golden opportunities to meet hiring managers face-to-face. Bring your CV and be ready to chat about how you can enhance guest experiences at their hotel.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing passionate applicants!
We think you need these skills to ace Guest Relations Officer in Penarth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for guest relations.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the Guest Relations Officer role. Focus on your skills in customer service, teamwork, and any experience with handling guest feedback.
Be Specific in Your Cover Letter: In your cover letter, be specific about why you want to join us at StudySmarter. Mention any particular aspects of our company culture or values that resonate with you, and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RC HOTELS (PTE.) LTD.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Relations Officer. Familiarise yourself with tasks like check-in procedures, handling guest feedback, and up-selling techniques. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Interpersonal Skills
As a Guest Relations Officer, you'll be dealing with guests from all walks of life. During the interview, highlight your interpersonal skills by sharing examples of how you've successfully handled guest issues or worked in a team. This will demonstrate your ability to connect with people and adapt to diverse cultures.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like a dissatisfied guest or a busy check-in desk. Think of examples from your past experiences where you’ve successfully navigated similar challenges. This will showcase your problem-solving skills and readiness for the role.
✨Dress to Impress
First impressions matter, especially in a guest-facing role. Dress professionally and ensure you look well-groomed. This not only reflects your understanding of the hospitality industry but also shows respect for the interview process and the company’s standards.