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- Tasks: Assist guests with check-in, resolve inquiries, and upsell room services.
- Company: Leading hotel chain in Wales with a vibrant work atmosphere.
- Benefits: Dynamic environment, enhance guest experiences, and develop leadership skills.
- Why this job: Join a team that values customer service and cultural diversity.
- Qualifications: Minimum ‘O’ Level education, excellent computer skills, and strong interpersonal abilities.
- Other info: Perfect for those who thrive in fast-paced, customer-focused roles.
The predicted salary is between 30000 - 42000 £ per year.
A leading hotel chain in Wales is seeking a Guest Relations Officer to assist guests with check-in, resolve inquiries, and maximize room revenue through upselling.
The role requires:
- A minimum ‘O’ Level education
- Excellent computer skills
- Strong interpersonal abilities
Candidates should be presentable, adaptable to diverse cultures, and have a knack for leadership within a team. If you excel in customer service and enjoy dynamic environments, this position offers a vibrant work atmosphere and the opportunity to enhance guest experiences.
Guest Relations Lead — VIP Service & Upselling in Penarth employer: RC HOTELS (PTE.) LTD.
Contact Detail:
RC HOTELS (PTE.) LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Lead — VIP Service & Upselling in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Guest Relations Lead position!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to showcase your customer service skills and upselling techniques. A confident and engaging introduction can make all the difference.
✨Tip Number 3
Stay adaptable! The hospitality world is ever-changing, so show that you can thrive in dynamic environments. Share examples of how you've successfully handled diverse guest needs or resolved inquiries in the past.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles waiting for you, including the Guest Relations Lead position. Don’t miss out on the chance to enhance guest experiences with us!
We think you need these skills to ace Guest Relations Lead — VIP Service & Upselling in Penarth
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your interpersonal abilities.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention your adaptability to diverse cultures and any leadership experiences you have.
Be Presentable: Since this role is all about guest relations, we appreciate a polished application. Make sure your CV is well-formatted and free of typos. First impressions matter, even on paper!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at RC HOTELS (PTE.) LTD.
✨Know Your Stuff
Before the interview, make sure you research the hotel chain thoroughly. Understand their values, services, and what sets them apart in the hospitality industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Guest Relations Lead, your interpersonal abilities are key. Prepare examples of how you've successfully handled guest inquiries or resolved conflicts in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your customer service skills.
✨Dress to Impress
First impressions matter, especially in the hospitality sector. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects your understanding of the importance of presentation in guest relations.
✨Be Ready to Upsell
Since upselling is a crucial part of the role, think of creative ways you could enhance guest experiences through upselling. Prepare a few examples of how you would approach this in a friendly and effective manner, demonstrating your ability to maximise room revenue while keeping guests happy.
