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For Companies At a Glance
- Tasks: Assist guests with bookings, tours, and local information to enhance their experience.
- Company: A leading hotel chain known for exceptional guest service.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a dynamic team in a vibrant environment with growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Summary of Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
- Providing directional information, shopping, places of interest, etc.
- Handling of Mail and Message and Lost & Found.
- Maintaining brochures of hotel chain as well as places of interest.
- Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue.
- Handle administrative matters pertaining to their respective shift.
- Ensuring hotel service standard goals are met.
- Ensure LQA service standards are in practice as set by the hotel at all times.
- Able to provide information and assistance to guests as and when required.
- Listen actively and display self-control and empathy in challenging interactions and offer suitable alternatives.
- Involvement in the pre-arrival arrangement, e.g. birthday decorations, honeymooners, anniversaries etc.
- Lead a Heartist® approach to guest experience/service with the team.
- Making reservations and being well versed with the booking system in Singapore for theatre seats, airlines, transportation.
- Assist guests with local and foreign governmental rulings, immigration customs visas requirement.
- Able to provide information and be fully conversant with Singapore’s places of interests, commercial centres.
- Familiar with hotel computer interface, property management systems and internet access.
- Attend any department and operational meetings.
- Handling and investigation of guest requests/complaints.
- Ensure grooming standard set by the hotel at all times.
- Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow.
- Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service.
Concierge in Penarth employer: RC HOTELS (PTE.) LTD.
Contact Detail:
RC HOTELS (PTE.) LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Penarth
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at hotels or in concierge roles. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to demonstrate your knowledge about local attractions and services. This will show them you’re not just a candidate, but a valuable asset to their team.
✨Tip Number 3
Practice makes perfect! Before any interview, rehearse common questions related to guest service scenarios. Think about how you would handle difficult situations or provide exceptional service. This will help you feel more confident and prepared when it’s time to shine.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll not only streamline your application process but also show your enthusiasm for joining our team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Concierge in Penarth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and helping guests.
Tailor Your Application: Make sure to customise your application for the Concierge role. Highlight relevant experiences that showcase your skills in guest services, problem-solving, and local knowledge. This will show us that you're genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RC HOTELS (PTE.) LTD.
✨Know Your Stuff
Familiarise yourself with the hotel and its services. Understand the local attractions, restaurants, and transportation options in Singapore. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for a Concierge role. Make sure to respond thoughtfully to questions and show empathy when discussing challenging scenarios. It’ll highlight your customer service skills.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled difficult situations or guest complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will illustrate your ability to maintain composure and find solutions under pressure.
✨Dress to Impress
First impressions matter! Ensure you’re well-groomed and dressed appropriately for the interview. This reflects the hotel’s standards and shows that you take the opportunity seriously. A polished appearance can set you apart from other candidates.
