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For Companies At a Glance
- Tasks: Manage VIP arrivals, oversee lobby operations, and ensure exceptional guest experiences.
- Company: Join Fairmont Singapore and SwissĂ´tel The Stamford, a leader in hospitality.
- Benefits: Career growth opportunities, dynamic team environment, and professional development programs.
- Why this job: Be the face of luxury service and create memorable experiences for guests.
- Qualifications: 2 years of experience, fluent in English, and a friendly service attitude.
- Other info: Engage with a vibrant team and be part of the prestigious Society of Golden Keys.
The predicted salary is between 30000 - 42000 ÂŁ per year.
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and SwissĂ´tel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immersive growth and career opportunities with us.
Summary of Responsibilities
- Assign sufficient manning to cater for daily operational needs
- Planning of VIPs and limousine movement for arrivals and departures and ensuring operational efficiency
- Ensure smooth running of Lobby Greeter lobby duties in particular during heavy check-in/out of groups arrival/departure and functions/events in hotels
- Handle guest issues when needed
- Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
- Plan and review rosters to ensure productivity goals are met
- Ensure LQA service standards are in practice as set by the hotel at all times
- Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
- Have Lobby/Driveway presence to ensure operations are in order, guests assistance required is rendered accordingly and colleague’s service standards are met
- Consistently offer professional, engaging and friendly service
- Lead a Heartist® approach to guest experience/service with the team
- Be part and take an active role in the Singapore Society of the Golden Keys
- Planning, reviewing, training, monitoring, evaluation and counseling of employees
- Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
- Attend any department and operational meetings
- Handling and investigation of guest requests/complaints
- Ensure grooming standard set by the hotel at all times
- Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas
- Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
- Ensure department compliance with safety and security procedures at all times
- Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service
Qualifications
- Member of Les Clefs d’Or (Society of Golden Keys, Singapore)
- Minimum 2 years of relevant experience in similar position
- Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
- Read, write and speak English fluently. A second language would be an advantage
- Must have a friendly and engaging service attitude
- Possess good guest relations skills, confident, clear English
- Build partnerships with other departments to ensure that guests’ needs are attended to promptly
- Interpersonal skills to deal with guests and colleague issues
Chef Concierge in Penarth employer: RC HOTELS (PTE.) LTD.
Contact Detail:
RC HOTELS (PTE.) LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chef Concierge in Penarth
✨Tip Number 1
Network like a pro! Reach out to current employees at Fairmont Singapore and SwissĂ´tel The Stamford through LinkedIn or industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various guest scenarios, especially those involving VIPs or complaints. Practising these responses will help you feel confident and ready to impress.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar!
We think you need these skills to ace Chef Concierge in Penarth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and engaging tone can make a big difference.
Tailor Your Application: Make sure to customise your application for the Chef Concierge role. Highlight your relevant experience and skills that match the job description. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your experience and achievements to make it easy for us to read. We appreciate straightforwardness!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RC HOTELS (PTE.) LTD.
✨Know the Hotel Inside Out
Before your interview, make sure you research Fairmont Singapore and SwissĂ´tel The Stamford thoroughly. Familiarise yourself with their services, dining options, and unique features like the Michelin-starred restaurant. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Guest Relations Skills
As a Chef Concierge, your ability to handle guest requests and complaints is crucial. Prepare examples from your past experience where you successfully resolved issues or enhanced a guest's experience. This will show that you have the right skills and attitude for the job.
✨Demonstrate Team Collaboration
Highlight your experience working with different departments to ensure guest satisfaction. Be ready to discuss how you’ve built partnerships in previous roles and how you plan to do the same at Fairmont Singapore and Swissôtel The Stamford. Teamwork is key in this position!
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face as a Chef Concierge. Think about how you would manage VIP arrivals, handle busy check-in times, or deal with difficult guests. Practising these responses will help you feel more confident during the interview.
