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- Tasks: Manage daily operations and ensure top-notch service in a vibrant outlet.
- Company: Join a leading 5-star hotel with a focus on diversity and inclusion.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Perfect for those looking to grow in the hospitality industry.
- Why this job: Be part of a team that values collaboration and guest satisfaction.
- Qualifications: 2+ years in F&B management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Summary of Responsibilities:
- Manage and coordinate daily Front of the House and Heart of the House operations with right delegation.
- Monitor the reservation status and communicate with culinary team.
- Plan and control manning to meet business needs and according to budget.
- Check the appearance, orderliness, cleanliness and set‑up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period.
- Communicate with team during daily briefings and conduct monthly department meetings.
- Ensure and conduct regular training and re‑training when needed.
- Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed.
- Ensure hygiene and food safety compliance in the outlet and related areas.
- Provide immediate attention to guest complaints and provide appropriate service recovery; follow up and establish correct procedures to prevent future recurrence.
- Interpret financial reports: create and implement plans or promotion to improve profits for the outlet.
- Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise.
- Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business.
- Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting.
- Drive consistent service and process improvement, be entrepreneurial.
Qualifications:
- Minimum 2 years in F&B restaurant management position.
- Experience in similar size/style of 5* hotel.
- Diploma in Hospitality Management.
- Leadership / People management.
- Good interpersonal and communication skills.
- Able to work under pressure and independently.
- Good interpersonal skills with ability to communicate with guests and all levels of employees.
- Service oriented with an eye for details.
- Strong computer skills and proficient in Microsoft Office-Words & Excel.
- Strong problem solving and decision making skills.
- Effective conflict management skills, respecting a diverse, multi-cultural environment.
- Can use sensitivity and discretion in supporting guest needs.
- Leads to constantly improve the guest service experience and team performance.
- Leadership skills developed – collaborative, enabling, and entrepreneurial.
- Career focused, wanting to grow and develop, self-driven.
Our Commitment to Diversity & Inclusion: We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Assistant Outlet Manager in Penarth employer: RC HOTELS (PTE.) LTD.
Contact Detail:
RC HOTELS (PTE.) LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Outlet Manager in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Outlet Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your leadership skills and service orientation during the interview, making you stand out as a candidate.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your responses. Focus on highlighting your experience in F&B management and your ability to handle guest complaints effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our commitment to diversity and inclusion.
We think you need these skills to ace Assistant Outlet Manager in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Outlet Manager role. Highlight your F&B management experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and how your leadership style aligns with our values. Don’t forget to mention why you want to join StudySmarter specifically!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RC HOTELS (PTE.) LTD.
✨Know Your Operations
Familiarise yourself with the daily operations of both the Front of the House and Heart of the House. Be ready to discuss how you would manage these areas effectively, including delegation and communication with the culinary team.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in training and developing a competent F&B team. Discuss how you foster a collaborative environment and handle team meetings to drive service improvement.
✨Understand Financials
Brush up on your ability to interpret financial reports. Be prepared to talk about how you would create and implement plans to improve profits, as well as any past experiences where you've successfully done this.
✨Emphasise Guest Experience
Be ready to share your approach to handling guest complaints and ensuring service recovery. Highlight your commitment to maintaining high hygiene and food safety standards, and how you would ensure these are followed by your team.