Assistant Manager, Jaan in Penarth

Key Responsibilities

• Deliver Exceptional Michelin-Star Guest Experiences: Lead the dining room team in delivering personalized, intuitive and memorable guest experiences aligned with Michelin-star and luxury hospitality standards. Drive service excellence through attention to detail, anticipation of guest needs and effective service recovery. Maintain compliance with LQA standards, Accor luxury service culture and restaurant service rituals. Build strong relationships with returning guests, VIPs and loyalty members.
• Oversee Fine Dining Operations: Manage daily restaurant operations, reservations, service flow, staffing deployment and outlet readiness. Collaborate closely with the Culinary and Sommelier teams to ensure seamless execution of the guest journey. Uphold the highest standards of presentation, cleanliness, food safety and operational excellence. Conduct daily briefings, coaching sessions and ongoing service training.
• Drive Business Performance: Monitor labour productivity, operating costs and revenue performance to achieve financial targets. Support menu engineering, upselling initiatives and guest engagement strategies to maximize profitability. Analyse guest feedback and operational metrics to identify opportunities for continuous improvement.
• Lead, Develop & Inspire the Team: Coach, mentor and develop service professionals to deliver consistent world-class hospitality. Foster a culture of accountability, teamwork and continuous learning. Support recruitment, talent development and succession planning within the outlet.
• Collaborate as a Hotel Leadership Partner: Work closely with internal departments to ensure seamless operations and exceptional guest experiences. Champion workplace safety, compliance and luxury service standards. Act as a role model and ambassador for JAAN, Fairmont Singapore and Swissôtel The Stamford.

Qualifications

• Diploma or Degree in Hospitality Management or a related field.
• Minimum 2 years of leadership experience in a fine dining, luxury restaurant, or upscale hotel environment.
• Experience within a Michelin-starred, award-winning, or luxury hospitality setting is highly preferred.
• Passion for delivering exceptional guest experiences and luxury service standards.
• Strong leadership, coaching and team development capabilities.
• Excellent communication and interpersonal skills with the ability to engage guests and colleagues at all levels.
• Highly organized, detail-oriented and able to thrive in a fast-paced environment.
• Strong problem-solving, decision-making and conflict resolution skills.
• Commercially aware with an understanding of operational and financial performance.
• Proficient in Microsoft Office applications.
• Self-motivated, adaptable and committed to continuous learning and professional growth.

Our commitment to Diversity & Inclusion: We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.