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For Companies At a Glance
- Tasks: Lead the Guest Services team to enhance guest experiences and ensure smooth operations.
- Company: Join Fairmont Singapore and Swissôtel The Stamford, a vibrant hub in the heart of Singapore.
- Benefits: Enjoy career growth, dynamic work environment, and opportunities for professional development.
- Why this job: Be part of a team that values your growth and offers immersive experiences.
- Qualifications: Tertiary education and 2 years in a supervisory role in the service industry.
- Other info: Embrace new technologies and improve guest service in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immersive growth and career opportunities with us.
Summary of Responsibilities
- Assign sufficient manning to cater for daily operational needs
- Planning of group movement/arrivals/departures and ensuring operational efficiency
- Ensure smooth running of driveway and traffic flow in particular during heavy check-in/out of groups arrival/departure and functions/events in hotels
- Liaise and coordinate with Convention Organizer to ensure efficient error free handling of group luggage and deliveries as well as smooth traffic flow at driveway
- Plan and review rosters to ensure productivity goals are met
- Lead the Guest Services team to personalize the guest arrival/departure experience
- Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
- Personal involvement in the arrival, rooming, and departure of key/VIP guests
- Presence at lobby and driveway at critical guest flow time
- Planning, reviewing, training, monitoring, evaluation and counseling of employees
- Counseling and disciplinary action for colleagues non-compliance with procedures and behavior
- Attend any department and operational meetings
- Attend to emergency situations
- Handling and investigation of guest requests/complaints
Qualifications
- Tertiary education in any discipline and hotel related experience
- Minimum 2 years experience in supervisory position in the service industry
- English with knowledge of second language preferred
- Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
- Knowledge of operations of Bell, Concierge & Valet operations
- Knowledge of processes and procedures of delivery systems
- Communication skills for all levels of colleagues/guests, confident, clear English
- Interpersonal skills to deal with guests and colleague issues
- Possess leadership qualities
- Leads to constantly improve the guest service experience
- Willingness to embrace changes and new technology
- A team player, guest focused and service oriented attitude
Assistant Guest Services Manager in Penarth employer: RC HOTELS (PTE.) LTD.
Contact Detail:
RC HOTELS (PTE.) LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Guest Services Manager in Penarth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Fairmont Singapore and Swissôtel The Stamford. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Understand what makes Fairmont and Swissôtel unique, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets it!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to guest services and team leadership. Use specific examples from your past experiences to showcase your skills and how you can contribute to enhancing the guest experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our dynamic team at Fairmont Singapore and Swissôtel The Stamford.
We think you need these skills to ace Assistant Guest Services Manager in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Guest Services Manager role. Highlight any relevant hotel experience and leadership qualities, as we want to see how you can contribute to our dynamic team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about guest services and how your background makes you a perfect fit for our hotels. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves liaising with guests and colleagues, make sure your written application showcases your communication skills. Use clear and confident language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at RC HOTELS (PTE.) LTD.
✨Know the Hotel Inside Out
Before your interview, make sure you research Fairmont Singapore and Swissôtel The Stamford thoroughly. Understand their services, dining options, and unique selling points. This knowledge will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Leadership Skills
As an Assistant Guest Services Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and improve service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and guest service orientation. Think of scenarios where you've handled difficult guests or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would communicate with both guests and team members, especially during busy times or emergencies.
