At a Glance
- Tasks: Provide 1st line IT support and resolve technical issues for users.
- Company: Join a dynamic IT support team in London with a focus on customer service.
- Benefits: Full-time contract with flexible hours and onsite work opportunities.
- Other info: Great opportunity for growth in a fast-paced, supportive environment.
- Why this job: Kickstart your IT career while helping others and solving tech problems.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
- 1st Line IT Support Help Desk - 6 Month Inside IR35
- Location: London, SE1 Onsite (Minimum 3 days per week, preference for 5 days onsite)
- Type: Full-Time, Contract
Hours: 8hrs pd, flexibility to work shifts between 08:00 - 18:00 based on business requirements.
The Opportunity
We are looking for a customer-focused and enthusiastic 1st Line IT Support professional to join our clients IT support team.
This role will provide front-line technical support to end users, ensuring excellent service delivery and swift resolution of IT issues.
The successful candidate will be comfortable working in a fast-paced environment, handling a wide range of support requests, and providing exceptional customer service to users across the business.
The role will be primarily onsite, particularly during the initial onboarding and training period.
Key Responsibilities
- Serve as the first point of contact for all IT support requests via phone, email and ticketing systems.
- Provide 1st line support for hardware, software and user access issues.
- Manage password resets, account unlocks and login-related troubleshooting.
- Diagnose and resolve common desktop, laptop and peripheral issues.
- Escalate more complex technical issues to 2nd and 3rd line support teams where appropriate.
- Maintain accurate records of incidents, requests and resolutions within the IT service management system.
- Assist with user onboarding and offboarding activities.
- Provide support for Microsoft and Google Workspace environments where required.
- Deliver a high level of customer service and communicate effectively with users of varying technical abilities.
- Support hardware setup, device deployment and workstation configuration.
- Contribute to continuous improvement of IT support processes and documentation.
Skills & Experience Required
- Previous experience in a 1st Line IT Support, IT Service Desk or Helpdesk role.
• Experience supporting
- User account management
- Login and access issues
- Microsoft Office applications
- Strong verbal and written communication skills.
- Excellent customer service and problem solving abilities.
- Ability to prioritise workload and manage multiple support requests.
- Comfortable handling support calls and interacting with stakeholders across the business.
- Flexible approach to working hours and shift patterns.
- Experience supporting Google Workspace / Google Admin.
- Exposure to Active Directory, Microsoft 365 or Azure AD.
- Experience using ITSM/ticketing tools.
- Comp TIA A+, ITIL Foundation or equivalent certification.
- Personal Attributes
- Friendly and approachable.
- Strong team player.
- Eager to learn and develop technical skills.
- Professional and reliable.
- Able to remain calm and organised when working under pressure.
This position would suit someone with solid Service Desk or Helpdesk experience who enjoys supporting end users, solving everyday IT issues and delivering an excellent customer experience.
Information Technology Help Desk in London employer: RBW Consulting
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StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Help Desk in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RBW Consulting values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RBW Consulting might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RBW Consulting!
✨Direct Apply to RBW Consulting
Let's not forget to apply directly through the RBW Consulting website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Help Desk in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RBW Consulting.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RBW Consulting. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RBW Consulting
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
