At a Glance
- Tasks: Install, maintain, and support cutting-edge lab automation equipment for customers.
- Company: Fast-growing life sciences tech company at the forefront of innovation.
- Benefits: Competitive salary, bonuses, and opportunities for career growth.
- Other info: Enjoy a hybrid role with travel and excellent customer interaction.
- Why this job: Be part of a dynamic team making a real impact in laboratory environments.
- Qualifications: Experience with lab equipment and strong troubleshooting skills required.
The predicted salary is between 40000 - 45000 £ per year.
A growing and innovative life sciences technology business is looking for a Service & Support Engineer to support customers across laboratory automation and sample management environments. This is a customer-facing field role focused on installation, troubleshooting, maintenance, and ongoing technical support of laboratory instrumentation and automated systems. You’ll work closely with laboratory teams to ensure smooth operation, high customer satisfaction, and successful system adoption.
Key Responsibilities
- Install, maintain, and service laboratory automation equipment at customer sites
- Diagnose and resolve technical issues both remotely and on-site
- Deliver customer training and technical guidance
- Support product demonstrations, upgrades, and preventative maintenance activities
- Collaborate with internal engineering and commercial teams to resolve complex issues
- Build strong long-term customer relationships across research and clinical environments
Requirements
- Experience servicing or supporting laboratory equipment, automation systems, or scientific instruments
- Strong troubleshooting and customer-facing skills
- Background in life sciences, engineering, robotics, lab automation, or related fields
- Comfortable with regular travel
- Excellent communication and problem-solving ability
Why Apply?
- Join a fast-growing business operating at the forefront of lab automation and sample management
- Highly autonomous field-based role with strong customer interaction
- Opportunity to work with advanced technologies within cutting-edge laboratories
- Competitive salary, company benefits, and career growth potential
Service Engineer in Cambridge employer: RBW Consulting
Join a dynamic and innovative life sciences technology company that prioritises employee growth and satisfaction. With a hybrid working model, you will enjoy the flexibility of working from our Cambridgeshire office while also engaging directly with customers in the field, ensuring a rewarding and impactful role. Our supportive work culture fosters collaboration and offers opportunities to work with advanced technologies, making it an excellent place for those looking to advance their careers in laboratory automation.
