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- Tasks: Deliver top-notch customer service and manage key accounts in a busy team.
- Company: Dynamic office environment in Guildford, perfect for recent graduates.
- Benefits: Full training, great transport links, and long-term career progression.
- Why this job: Kickstart your career with hands-on experience in customer service and data analysis.
- Qualifications: Recent graduate with strong communication skills and attention to detail.
- Other info: Supportive team culture focused on growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor – Entry Level (Graduate Role)
Location: Guildford – Fully Office Based
Employment Type: Full-Time, Permanent
Are you a recent graduate looking to kickstart your career in a dynamic and supportive office environment? We’re seeking a proactive and detail-oriented Customer Service Advisor to join a busy team in Guildford. This is a fantastic opportunity to gain hands-on experience in customer service, order processing, and data analysis within a fast-paced commercial setting. Day-to-day communication is predominantly handled through email, with periodic telephone conversations.
Key Responsibilities
- Deliver a high standard of customer service to a portfolio of retail and wholesale clients
- Accurately process sales orders and provide timely updates to customers
- Manage and resolve claims, ensuring timely closure
- Take ownership of key accounts, ensuring clear communication and service excellence
- Analyse and report on claims data monthly to support KPI targets
- Track stock levels and prompt orders to prevent shortages
What We’re Looking For
- A recent graduate with a BSc degree in any field
- Strong communication and interpersonal skills
- Excellent attention to detail and organisational abilities
- Comfortable working with computer systems
- A proactive mindset with a willingness to learn and grow
Why Apply?
- Supportive team environment with full training provided
- Opportunity to develop core business and customer service skills
- Convenient Guildford location with excellent transport links
- Great long term progression opportunities
Ready to launch your career?
Apply now and become part of a team that values precision, communication, and customer satisfaction.
Key Words
Entry level, trainee, graduate role, customer service, administrative, administration, sales support, account manager, management, stock control, invoice, tracking, sales orders, processing, key accounts, data analysis.
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Customer Service Advisor – Entry Level (Graduate Role) employer: RBW Consulting LLP
Contact Detail:
RBW Consulting LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Entry Level (Graduate Role)
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of email and phone interactions, try role-playing with friends or family to get comfortable with different scenarios you might face.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the role and the team dynamics. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to joining our supportive team in Guildford.
We think you need these skills to ace Customer Service Advisor – Entry Level (Graduate Role)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any customer service experience or relevant coursework from your degree that shows you’re ready to take on this role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background makes you a great fit. Don’t forget to mention why you want to work with us at StudySmarter!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and well-structured. Use proper grammar and spelling, and keep your tone professional yet friendly – just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RBW Consulting LLP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with key responsibilities like order processing and data analysis. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past experiences, whether through email or phone calls, to showcase your interpersonal skills.
✨Be Detail-Oriented
Attention to detail is crucial for a Customer Service Advisor. Bring examples of how you've successfully managed tasks that required precision. You could mention any relevant projects from your studies where accuracy was key.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
