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- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible lifestyle benefits.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service, Personal Banker in Hedge End. You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We'll look to you to proactively find ways to continually enhance our customer banking experience. We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. We're offering this role on a 12 month fixed term basis.
What you'll do:
- As the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction.
- You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you'll need:
- To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we'll reward you:
- You'll join us on a competitive starting salary of £26,010, pro rata for the hours you work.
- You'll also benefit from a range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the hours you work, typically you'll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Hours: 35
Customer Service, Personal Banker in Southampton employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker in Southampton
✨Tip Number 1
Get to know the company! Research Natwest Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, role-play common scenarios with friends or family. This will boost your confidence and help you articulate how you can enhance the customer banking experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining us as a Customer Service, Personal Banker.
We think you need these skills to ace Customer Service, Personal Banker in Southampton
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about making a positive impact!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the role. Use keywords from the job description, like 'proactive conversations' and 'customer-centric approach', to show us you're a perfect fit for the team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your strengths and how they relate to the role of a Personal Banker.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at RBS
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like a customer needing help with a payment or understanding their account options. This shows you’re proactive and customer-focused.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to explain complex information simply. Think about times when you’ve successfully helped someone understand a product or service, and be ready to share those stories.
✨Demonstrate Your Team Spirit
This job requires collaboration, so think of examples where you’ve worked well in a team. Be prepared to discuss how you contribute to a positive team environment and how you can support your colleagues in providing excellent customer service.
✨Express Your Willingness to Learn
The role offers training and development opportunities, so show your enthusiasm for learning new skills. Talk about any past experiences where you’ve taken the initiative to develop yourself, whether through formal training or self-directed learning.