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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals through outstanding service and proactive conversations.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible lifestyle benefits.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Passion for customer service and a valid driving licence.
- Other info: Comprehensive training provided, with opportunities for career growth.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service Personal Banker in Perth. You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they’re based.
What you'll do
- Bringing our services to remote locations, customers will be at the heart of your role.
- You’ll be committed to providing outstanding service in every interaction.
- You’ll become a trusted figure in your communities, building relationships with customers in a range of locations and helping with everyday banking needs.
- You’ll be driving the Mobile Bank vehicle at least once per month, providing cover when the principal driver is out of the business.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Working with high levels of accuracy, providing each customer with a seamless and positive experience.
- Keeping up to date with changes to vehicle and driver legislation.
- Ensuring the safe operation of the Mobile Bank vehicle, making sure it complies with all health and safety regulations and remains roadworthy at all times.
The skills you'll need
- You’ll need to be over 25 and have held a valid driving licence for two years to drive one of our Mobile Branch vehicles.
- You’ll ideally already have a category C1 license, but if you don't, we'll provide comprehensive training and cover the cost.
- We’ll also support you in achieving your CPC, which is a key requirement of the role.
We’ll Also Be Looking For
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
- A good understanding of process guidance and risk procedures, and the need to adhere to them.
How we’ll reward you
- You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
You’ll Also Benefit From
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work. Typically, you’ll be working Branch opening hours, which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will also include some bank holidays.
Your learning journey
Your learning journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker, Mobile Bank in Perth employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker, Mobile Bank in Perth
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate; you’re someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for helping others.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. You want to convey that you’re ready to represent the company and support its customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service - Personal Banker, Mobile Bank in Perth
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about making a difference in people's lives.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the role of a Personal Banker. Use keywords from the job description to demonstrate that you understand what we're looking for. This shows us you're serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're a great fit for the role by presenting your qualifications in a clear manner.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, you'll find all the information you need about the application process right there.
How to prepare for a job interview at RBS
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and understand the importance of building relationships. Be ready to share examples of how you've gone above and beyond for customers in the past.
✨Understand the Role Inside Out
Familiarise yourself with the specifics of being a Personal Banker, especially the mobile aspect. Think about how you would handle banking requests on the go and be prepared to discuss how you'd ensure a seamless experience for customers.
✨Show Off Your Team Spirit
This role requires strong interpersonal skills, so be ready to talk about your experiences working in a team. Highlight times when you collaborated effectively with colleagues to achieve a common goal.
✨Be Ready for Practical Questions
Expect questions about driving regulations and health and safety compliance, especially since you'll be operating a Mobile Bank vehicle. Brush up on relevant legislation and be prepared to discuss how you would ensure safety while on the road.
