At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a focus on customer service and career development.
- Benefits: Competitive salary, flexible benefits, generous holiday entitlement, and retirement contributions.
- Other info: Comprehensive training programme with ongoing support and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service.
The predicted salary is between 26010 - 26010 € per year.
Join us as a Customer Service Personal Banker in Perth. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
What you’ll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance inquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
Qualifications
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
Salary and Benefits
- You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Working Pattern
You’ll need to be flexible in terms of the hours you work, typically during branch opening hours between 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Learning Journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker in Perth employer: RBS
Join us at Natwest Group in Perth, where we prioritise a customer-centric work culture that empowers our employees to excel in their roles as Personal Bankers. With a competitive salary, generous holiday entitlement, and a commitment to your professional development through comprehensive training and support, we offer a rewarding environment for those passionate about delivering exceptional service. Our flexible benefits programme ensures that you can tailor your rewards to suit your lifestyle, making us an excellent employer for those seeking meaningful career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Personal Banker in Perth
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various banking situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our team.
We think you need these skills to ace Customer Service - Personal Banker in Perth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. Give examples of how you've effectively communicated with customers in the past, as this will resonate with us.
Demonstrate Your Customer-Centric Approach:We want to see your passion for customer service! Share specific instances where you went above and beyond to help a customer. This will help us understand how you can enhance our banking experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RBS
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like a customer needing help with a balance inquiry or a payment issue. This shows you understand the role and are prepared to provide outstanding service.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice explaining complex banking concepts in simple terms. You might be asked to demonstrate how you'd explain a financial product to a customer, so think about how to make it relatable and easy to understand.
✨Demonstrate Your Problem-Solving Ability
Prepare examples of how you've proactively solved problems in previous roles. Think about times when you identified a customer's need and went above and beyond to assist them. This will highlight your customer-centric approach and determination to improve their experience.
✨Be Ready to Discuss Teamwork
As this role involves collaborating with other teams, be prepared to talk about your experiences working in a team environment. Share specific examples of how you contributed to team goals and supported your colleagues, showcasing your interpersonal skills.
