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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage mobile branch banking transactions.
- Company: Join RBS, a leading bank dedicated to serving local communities.
- Benefits: Enjoy flexible working hours, 33 days holiday, and a competitive salary starting at £26,010.
- Why this job: Be the face of banking in your community while developing valuable skills and relationships.
- Qualifications: Must be over 25 with a valid driving licence; training provided for those without a C1 licence.
- Other info: Comprehensive training and ongoing support will kickstart your career journey.
The predicted salary is between 26010 - 36414 £ per year.
Join to apply for the Personal Banker, Mobile Branch Lead role at RBS
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Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job Description
Join us as a Personal Banker, Mobile Branch Lead
- If you have a passion for delivering excellent customer service along with good banking knowledge, we’d like to hear from you
- We’ll look to you to deliver an exceptional experience to our customers who use our mobile branch banking services
- Crucial to this role will be your ability to complete our mobile branch driver training, which includes driver refresher training
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
Our Mobile Branch banking service provides local communities with vital access to branch banking needs. You’ll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.
We’ll also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.
Day to day you’ll be:
- Processing all customer branching transactions and making sure that customer records are up to date
- Developing relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and services
- Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders
The skills you\’ll need
You’ll need to be over 25 and have held a valid driving licence for 2 years to drive one of our Mobile Branch vehicles. Ideally, you’ll already have a category C1 license, but if you don’t, we\’ll provide comprehensive training and cover the cost. It would also be an advantage if you already hold a Driver Certificate of Professional Competence.
Additionally, you’ll need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong communication and interpersonal skills to explain our products and their benefits to our customers in a meaningful way
- The ability to work independently and on your own initiative
How we\’ll reward you
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll be working during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, that will open the door to further career opportunities too.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
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Industries
Banking
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Personal Banker, Mobile Branch Lead employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker, Mobile Branch Lead
✨Tip Number 1
Familiarise yourself with the local community and its needs. As a Personal Banker, Mobile Branch Lead, understanding the demographics and specific banking requirements of the area will help you connect better with customers and tailor your services accordingly.
✨Tip Number 2
Brush up on your customer service skills. This role heavily relies on delivering exceptional service, so practice active listening and effective communication techniques to ensure you can address customer queries and concerns confidently.
✨Tip Number 3
Get comfortable with mobile banking technology. Since you'll be working in a mobile branch, being tech-savvy and understanding how to operate the necessary banking software will give you an edge in providing seamless service.
✨Tip Number 4
Prepare for the driving aspect of the job. Ensure you meet the driving requirements and consider taking a refresher course if needed. Being confident behind the wheel will not only help you pass the training but also make you more effective in your role.
We think you need these skills to ace Personal Banker, Mobile Branch Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and banking. Emphasise any roles where you've had to build relationships with clients or manage transactions, as these are key aspects of the Personal Banker role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and detail how your skills align with the responsibilities of the Mobile Branch Lead. Mention your ability to work independently and your commitment to improving customer experiences.
Highlight Relevant Skills: Clearly outline your communication and interpersonal skills in your application. Provide examples of how you've successfully explained products or services to customers in the past, as this is crucial for the role.
Show Knowledge of the Community: Demonstrate your understanding of the local community and its needs in your application. Mention any previous experience you have in similar environments or how you plan to engage with community hubs and stakeholders.
How to prepare for a job interview at RBS
✨Show Your Customer Service Passion
Make sure to highlight your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will resonate well with the hiring team.
✨Demonstrate Your Banking Knowledge
Brush up on your banking knowledge before the interview. Be prepared to discuss various banking products and services, and think about how you can explain their benefits to customers in a clear and engaging way.
✨Emphasise Your Communication Skills
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently, and be ready to showcase your interpersonal skills through role-play scenarios or by discussing past experiences where effective communication made a difference.
✨Prepare for Driver Training Questions
Since this role involves mobile branch driver training, be ready to discuss your driving experience and any relevant qualifications. If you don’t have a category C1 licence yet, express your willingness to undergo training and demonstrate your commitment to safety and compliance.
