At a Glance
- Tasks: Help customers achieve their financial goals and enhance their banking experience.
- Company: Join RBS, a leading bank committed to customer service and employee development.
- Benefits: Enjoy flexible working hours, competitive salary, generous holiday entitlement, and healthcare perks.
- Other info: Comprehensive training provided, with opportunities for career advancement.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' lives.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service are welcome.
The predicted salary is between 20880 - 36420 £ per year.
Join to apply for the Personal Banker role at RBS
2 days ago Be among the first 25 applicants
Join to apply for the Personal Banker role at RBS
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job Description
Join us as a Customer Service, Personal Banker in Dalkeith and Edinburgh
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
- This job does not meet Skilled Worker visa sponsorship requirements
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
You’ll join us on a competitive salary starting of £26,010.00 pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically , you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Finance and SalesIndustries
Banking
Referrals increase your chances of interviewing at RBS by 2x
Get notified about new Personal Banker jobs in Dalkeith, Scotland, United Kingdom.
Edinburgh, Scotland, United Kingdom 2 days ago
Associate, Relationship Manager - Client Service
Edinburgh, Scotland, United Kingdom 1 week ago
Executive Assistant to UK Private Banking Director
Edinburgh, Scotland, United Kingdom 5 days ago
Edinburgh, Scotland, United Kingdom 6 days ago
Edinburgh, Scotland, United Kingdom 8 hours ago
Edinburgh, Scotland, United Kingdom 1 week ago
Private Secretary to Executive Director of Authorisations
Edinburgh, Scotland, United Kingdom 1 week ago
Melrose, Scotland, United Kingdom 1 week ago
ASSISTANT COMPANY SECRETARY - EDINBURGH [HYBRID & FLEXIBLE HRS WITHIN 7AM - 7PM]
Edinburgh, Scotland, United Kingdom 1 week ago
Melrose, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 3 weeks ago
Edinburgh, Scotland, United Kingdom 2 weeks ago
Edinburgh, Scotland, United Kingdom 3 weeks ago
Edinburgh, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 2 weeks ago
Edinburgh, Scotland, United Kingdom 6 days ago
Edinburgh, Scotland, United Kingdom 4 weeks ago
Client Relationship Manager Executive / Assistant
Edinburgh, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 4 weeks ago
Edinburgh, Scotland, United Kingdom 2 weeks ago
Edinburgh, Scotland, United Kingdom 2 weeks ago
Melrose, Scotland, United Kingdom 1 day ago
220901 (MG) Administrative Assistant (Band 2)
Edinburgh, Scotland, United Kingdom 6 days ago
Kirkcaldy, Scotland, United Kingdom 1 day ago
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Galashiels branch
Galashiels, Scotland, United Kingdom 5 days ago
Edinburgh, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 1 week ago
City Of Edinburgh, Scotland, United Kingdom 1 week ago
Business & Administration Assistant Modern Apprentice
Edinburgh, Scotland, United Kingdom 2 weeks ago
220901 (MG) Administrative Assistant (Band 2)
Edinburgh, Scotland, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrPersonal Banker in Dalkeith employer: RBS
At RBS, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working options, a competitive salary starting at £26,010, and a generous holiday entitlement of 33 days, we empower our Personal Bankers in Dalkeith and Edinburgh to thrive while pursuing their career goals through comprehensive training and ongoing support.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Banker in Dalkeith
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like RBS. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Personal Banker in Dalkeith
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to RBS.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on RBS's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at RBS
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with RBS.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at RBS will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former RBS employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
