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For Companies At a Glance
- Tasks: Help customers achieve their financial goals and enhance their banking experience.
- Company: Join RBS, a leading bank committed to customer service and employee development.
- Benefits: Enjoy flexible working hours, competitive salary, generous holiday entitlement, and healthcare perks.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' lives.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service are welcome.
- Other info: Comprehensive training provided, with opportunities for career advancement.
The predicted salary is between 20880 - 36420 £ per year.
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Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job Description
Join us as a Customer Service, Personal Banker in Dalkeith and Edinburgh
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you\’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010.00 pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically , you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Finance and Sales
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Industries
Banking
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Personal Banker employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker
✨Tip Number 1
Familiarise yourself with the banking products and services offered by RBS. Understanding these will help you engage in meaningful conversations with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate your thoughts clearly and confidently, which is crucial for a Personal Banker.
✨Tip Number 3
Research common customer service scenarios in banking. Being prepared to discuss how you would handle various situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of RBS on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Personal Banker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Personal Banker role. Emphasise your customer service experience, communication skills, and any financial knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to work in banking. Mention specific examples of how you've helped customers in the past and how you can enhance their banking experience.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, ability to thrive under pressure, and strong interpersonal skills. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Personal Banker.
How to prepare for a job interview at RBS
✨Show Your Customer Service Passion
As a Personal Banker, your role revolves around customer interaction. Make sure to express your enthusiasm for providing excellent service and share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare to discuss how you can explain complex banking products in simple terms, ensuring customers feel informed and confident in their decisions.
✨Highlight Your Attention to Detail
Accuracy is crucial in banking. Be ready to provide examples of how your attention to detail has helped you succeed in previous roles, especially when handling financial transactions or customer requests.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to resolve customer issues or adapt to unexpected challenges, and be prepared to discuss your thought process.
