At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join NatWest Group, a leader in customer service and banking.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Other info: Comprehensive training and ongoing support for career growth.
- Why this job: Gain valuable skills and qualifications while making a real difference for customers.
- Qualifications: Motivated individuals with strong communication and customer service skills.
The predicted salary is between 26010 - 26010 £ per year.
Join us as a Customer Service Personal Banker in Oban. You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training. We’re offering this role for a period of 12 months.
What you'll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
Skills you'll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
- You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Personal Banker (12 Months) – Training & Customer Care in Oban employer: RBS
At NatWest Group, we pride ourselves on being an exceptional employer, particularly for our Personal Banker role in Oban. Our commitment to employee development is evident through comprehensive training programmes and the opportunity to earn a Foundation Certificate in Responsible Banking, all while enjoying a competitive salary and generous benefits package. With a strong focus on customer service and teamwork, you'll thrive in a supportive work culture that values your contributions and encourages career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Banker (12 Months) – Training & Customer Care in Oban
✨Tip Number 1
Get to know the company! Research NatWest Group and understand their values, services, and customer approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, role-play common banking scenarios with friends or family. This will boost your confidence and help you articulate how you can enhance the customer experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to joining the team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Personal Banker (12 Months) – Training & Customer Care in Oban
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Personal Banker. Use keywords from the job description to show that you understand what we're looking for.
Show Your Customer Service Passion:Since this role is all about providing outstanding service, share specific examples of how you've gone above and beyond for customers in the past. We want to see your passion for helping others shine through!
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your communication is easy to understand, just like you would when explaining banking products to a customer.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the info you need about the role there!
How to prepare for a job interview at RBS
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes for great customer interactions and be ready to share examples of how you've provided outstanding service in the past.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare answers to common questions about how you would explain banking products to customers in an easy-to-understand way.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to resolve customer issues or improve a process. Be prepared to discuss these experiences and how they relate to enhancing the customer banking experience.
✨Express Your Motivation for Growth
This role offers training and development opportunities, so convey your eagerness to learn and grow. Share specific skills you hope to develop and how they align with your career goals in banking.
