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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join RBS, a leading bank with a focus on customer service.
- Benefits: Competitive salary, flexible benefits, generous holiday entitlement, and retirement contributions.
- Why this job: Kickstart your career in banking with training and opportunities for growth.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service.
- Other info: Enjoy a dynamic work environment with ongoing coaching and support.
The predicted salary is between 26010 - 36414 £ per year.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Customer Service Personal Banker in Oban. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
Responsibilities
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
Qualifications
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer‑centric approach to your work.
- Strong communication skills are a must.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
Benefits
- You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Working pattern
You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Seniority level: Entry level
Employment type: Full‑time
Job function: Finance and Sales
Industries: Banking
Customer Service - Personal Banker in Oban employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker in Oban
✨Tip Number 1
Get to know the company! Research RBS and understand their values, especially around customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Be proactive! Think of ways you can enhance the customer experience and be ready to share these ideas during your interview. Showing initiative can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online banking, which is a big plus for a Personal Banker role.
We think you need these skills to ace Customer Service - Personal Banker in Oban
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We want to see how you can convey information effectively, so don’t hold back on showcasing your interpersonal skills!
Demonstrate Your Customer-Centric Approach: In your application, share examples of how you’ve gone above and beyond for customers in the past. We love seeing candidates who are passionate about providing outstanding service, so let that shine through!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us keep track of all applicants. Plus, it’s super easy!
How to prepare for a job interview at RBS
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what makes for great service and be ready to share examples of how you've provided outstanding support in the past. This will show your passion for helping customers, which is key for a Personal Banker role.
✨Research RBS and Its Values
Take some time to learn about RBS and its commitment to customer service. Familiarise yourself with their products and services, as well as their approach to responsible banking. This knowledge will help you tailor your answers and demonstrate that you're genuinely interested in the company.
✨Prepare for Behavioural Questions
Expect questions that assess your interpersonal skills and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses. Think of specific situations where you’ve excelled in teamwork or resolved customer issues effectively.
✨Show Your Willingness to Learn
Since this role offers training and development opportunities, express your eagerness to learn and grow. Talk about any relevant skills you want to develop further, and how you plan to contribute to enhancing the customer experience at RBS.
