At a Glance
- Tasks: Lead strategic insight programmes and influence decisions with your analysis.
- Company: Join a forward-thinking team that values your insights and creativity.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Great visibility for your work and a chance to engage with industry experts.
- Why this job: Make a real impact by translating complex data into actionable insights.
- Qualifications: Experience in market research or customer insight is essential.
The predicted salary is between 45000 - 55000 £ per year.
Join us as a Customer Intelligence & Insight Analysis Lead. If you’re a strategic thinker with a passion for insight, this could be your ideal role. You’ll inspire colleagues and stakeholders to make good decisions based on your insight briefs and stories. Joining a forward-thinking and influential team, you can expect great visibility for you and your work. We’re offering this role for a period of 13 months.
What you’ll do:
- Designing and delivering a range of strategic insight programmes and projects.
- Making recommendations based on existing insight and integrating these with new findings.
- Producing executive-ready papers, briefings and presentations for ExCo, RemCo and Board audiences leveraging AI best practice and agentic tooling.
- Translating complex analysis into clear customer insights and recommendations.
- Influencing stakeholders to drive customer-focused decisions.
- Leading customer research programmes from design through to action planning.
- Ensuring research outputs are commercially relevant and actionable.
- Delivering multi-source actionable insight.
- Challenging and adding value to insight briefs.
- Engaging with external practitioners to make sure we remain up to date with the latest techniques.
The skills you’ll need:
- Experience of market research or customer insight on either the client or agency side.
- Ability to focus on insight programmes to match business priorities across multiple brands.
- Experience of managing qualitative and quantitative research studies.
- An understanding of external regulations and their impact on the customer and marketing strategy.
- Excellent communication skills, both verbally and in writing.
- Strong influencing skills and the ability to build strong relationships with colleagues at all levels.
- The ability to deliver multiple projects on time and in budget.
Hours: 35
Ways of Working: Hybrid
Customer Intelligence & Insight Analysis Lead (13 months) in London employer: RBS
At NatWest Group, we pride ourselves on being an exceptional employer that champions diversity and innovation. Our Engineering Insights Experience for Women in London offers a unique opportunity to immerse yourself in the tech landscape of banking, while benefiting from a supportive work culture that fosters personal and professional growth. With hands-on experiences, networking opportunities, and the potential to progress into our internship programme, you'll be empowered to turn your ambition into action in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Intelligence & Insight Analysis Lead (13 months) in London
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
If you're still at university, don't forget to lean on your career services for temporary marketing roles. They often have connections to firms looking for interns or temporary staff who can jump in at short notice. Plus, networking with your professors can lead to some valuable opportunities—always worth a chat!
We think you need these skills to ace Customer Intelligence & Insight Analysis Lead (13 months) in London
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at RBS from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at RBS specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at RBS
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at RBS, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show RBS you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure RBS that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for RBS, so think on your feet and don't hesitate to showcase your creativity!
