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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Livingston. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you’ll do
- As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.
- Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money.
- With an emphasis on the delivery of our popular and insightful Financial Health check, you’ll make sure they’re fully informed when it comes to the products and services we offer.
- Meeting and supporting customers face to face in the branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you’ll need
- We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction.
- You’ll also be motivated and driven to develop your own career and meet branch and personal goals.
- As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we’ll reward you
- You’ll join us on a competitive salary starting at £26,350 pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service – Senior Personal Banker in Livingston employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service – Senior Personal Banker in Livingston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your people skills! As a Senior Personal Banker, building relationships is key. Be ready to share examples of how you've successfully connected with customers in the past and how you can bring that to the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service – Senior Personal Banker in Livingston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like building relationships and providing excellent support.
Showcase Your Skills: Don’t just list your skills; give examples of how you’ve used them in previous roles. Whether it’s helping customers with complex needs or conducting financial health checks, we want to see how you’ve made a difference!
Be Authentic: Let your personality shine through in your application. We value genuine interest in helping customers, so share your passion for banking and how you can contribute to our team at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at RBS
✨Know Your Stuff
Before the interview, make sure you’re familiar with the bank's services and products, especially those related to customer financial health checks. Brush up on common banking terms and be ready to discuss how you can help customers navigate their financial needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about times when you’ve resolved complex issues or built strong relationships. This will demonstrate your ability to thrive under pressure and deliver excellent service.
✨Practice Active Listening
During the interview, show that you can listen and respond thoughtfully. Practice active listening techniques, like summarising what the interviewer says before answering. This will highlight your communication skills and your genuine interest in understanding customer needs.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios where you might have to handle a customer query or complaint. Prepare by thinking through how you would approach these situations, focusing on building rapport and trust while providing solutions.
