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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join NatWest Group, a leader in customer service and banking.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing valuable skills.
- Qualifications: Passion for customer service, attention to detail, and teamwork skills.
The predicted salary is between 27090 - 27090 £ per year.
Join us as a Customer Service Personal Banker in Lanark and Biggar. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This job does not meet Skilled Worker visa sponsorship requirements. We’re offering this role for a period of 12 months.
What you’ll do:
- Have proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Complete general banking requests such as payments, balance enquiries and transfers.
- Help customers to understand the different ways they can bank with us and the range of services we can offer.
- Identify opportunities to help customers with simple financial products, and collaborate with other teams to provide a seamless customer experience.
The skills you’ll need:
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- Commitment to develop new skills and responsibilities.
How we’ll reward you:
- You’ll join us on a competitive salary starting of £27,090, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Working pattern:
You’ll need to be flexible in terms of the hours you work, typically during branch opening hours between 9 am and 5 pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker (12 Months) in Lanark employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker (12 Months) in Lanark
✨Tip Number 1
Get to know the company! Research NatWest Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle customer queries and complaints. Role-playing with a friend can help you feel more confident when discussing your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your commitment to joining us at NatWest Group, which is always a plus in our books.
We think you need these skills to ace Customer Service - Personal Banker (12 Months) in Lanark
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Personal Banker. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion for Customer Service: In your written application, let us know why you're passionate about customer service. Share examples of how you've gone above and beyond to help customers in the past – we love hearing about real experiences!
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and make sure your sentences are easy to read. We appreciate straightforward communication, especially when it comes to banking!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RBS
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like a customer needing help with a payment or understanding their account options.
✨Show Your Passion for Helping Others
During the interview, share specific examples of how you've gone above and beyond to assist customers in previous roles. This will demonstrate your commitment to enhancing the customer experience, which is key for this position.
✨Prepare for Behavioural Questions
Expect questions that assess your interpersonal skills and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you understand how you can contribute to the branch's success.