At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a focus on customer service and career development.
- Benefits: Competitive salary, generous holiday entitlement, and flexible lifestyle benefits.
- Other info: Comprehensive training and ongoing support to help you grow your career.
- Why this job: Gain valuable skills and qualifications while making a real difference for customers.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26010 - 26010 £ per year.
Join us as a Customer Service Personal Banker in Dundee. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This role is for a period of 6 months.
What you'll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you'll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
- You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker (6 Months) in Dundee employer: RBS
At NatWest Group, we pride ourselves on being an exceptional employer that champions diversity and innovation. Our Engineering Insights Experience for Women in London offers a unique opportunity to immerse yourself in the tech landscape of banking, while benefiting from a supportive work culture that fosters personal and professional growth. With hands-on experiences, networking opportunities, and the potential to progress into our internship programme, you'll be empowered to turn your ambition into action in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Personal Banker (6 Months) in Dundee
✨Tip Number 1
Get to know the company! Research Natwest Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, role-play common banking scenarios with friends or family. This will boost your confidence and help you articulate how you can enhance the customer experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your commitment to joining us at Natwest Group, which is always a plus in the eyes of recruiters.
We think you need these skills to ace Customer Service - Personal Banker (6 Months) in Dundee
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills:Since strong communication is key in this role, use clear and concise language in your application. Give examples of how you've effectively communicated with customers in the past, as this will resonate with us.
Demonstrate Your Passion for Customer Service:We love candidates who are passionate about helping others. Share a story or two about how you’ve gone above and beyond for customers in previous roles. This will help us see your commitment to providing outstanding service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RBS
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like a customer needing help with a payment or understanding their account options. This shows you’re proactive and customer-focused.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice explaining complex banking concepts in simple terms. You might even want to role-play with a friend to get comfortable. This will help you demonstrate your ability to connect with customers effectively.
✨Highlight Your Attention to Detail
Prepare examples that showcase your attention to detail, especially in high-pressure situations. Think about times when you’ve had to ensure accuracy in transactions or customer requests. This will resonate well with the interviewers looking for precision in banking.
✨Express Your Willingness to Learn
Make it clear that you’re eager to develop new skills and take on responsibilities. Mention any relevant training or certifications you’re interested in, like the Foundation Certificate in Responsible Banking. This shows your commitment to growth and aligns with their training support.
