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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible rewards programme.
- Why this job: Gain valuable skills and qualifications while making a real difference for customers.
- Qualifications: Motivated individuals with strong communication and customer service skills.
- Other info: Comprehensive training and ongoing support for career development.
The predicted salary is between 19500 - 26000 £ per year.
Join us as a Customer Service Personal Banker in Dumfries. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. We’re offering this role for a period of six months. This job does not meet Skilled Worker visa sponsorship requirements.
What you’ll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
You’ll also benefit from
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern: You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey: Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker (6 Months) in Dumfries employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker (6 Months) in Dumfries
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the bank's values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and experiences that align with the role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and looking the part shows you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service - Personal Banker (6 Months) in Dumfries
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since strong communication is key in this role, use clear and concise language in your application. Give examples of how you've effectively communicated with customers in the past, as this will resonate with us.
Demonstrate Your Customer-Centric Approach: We want to see your passion for customer service! Share specific instances where you went above and beyond for a customer. This helps us understand how you can enhance our banking experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RBS
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like a customer needing help with a balance enquiry or a payment issue. Showing that you understand the importance of customer satisfaction will set you apart.
✨Demonstrate Your Communication Skills
Since strong communication is key for this role, practice explaining complex banking products in simple terms. You might be asked to role-play a customer interaction, so think about how you can make the information clear and engaging. This will showcase your ability to connect with customers effectively.
✨Show Your Proactive Side
Prepare examples of how you've gone above and beyond for customers in the past. Think of times when you identified a customer's needs before they even asked. This proactive approach aligns perfectly with the role's focus on enhancing the customer banking experience.
✨Be Ready to Discuss Teamwork
As you'll be working closely with other teams, be prepared to talk about your experiences in a team setting. Highlight how you’ve collaborated with others to achieve goals or improve service. This will demonstrate your interpersonal skills and commitment to a seamless customer experience.
