At a Glance
- Tasks: Deliver exceptional customer service and manage mobile branch banking transactions.
- Company: Join RBS, a leading bank committed to community-focused services.
- Benefits: Enjoy flexible working hours, 33 days holiday, and a competitive salary starting at £26,010.
- Other info: Flexible hours include weekdays and some Saturdays; comprehensive training and ongoing support offered.
- Why this job: Be part of a supportive team, gain valuable skills, and make a real impact in local communities.
- Qualifications: Must be over 25 with a valid driving licence; training provided for those without a C1 licence.
The predicted salary is between 26010 - 36414 £ per year.
Customer Service - Personal Banker, Mobile Branch Lead
Join to apply for the Customer Service - Personal Banker, Mobile Branch Lead role at RBS
Customer Service - Personal Banker, Mobile Branch Lead
Join to apply for the Customer Service - Personal Banker, Mobile Branch Lead role at RBS
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Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job Description
Join us as a Personal Banker, Mobile Branch Lead
- If you have a passion for delivering excellent customer service along with good banking knowledge, we’d like to hear from you
- We’ll look to you to deliver an exceptional experience to our customers who use our mobile branch banking services
- Crucial to this role will be your ability to complete our mobile branch driver training, which includes driver refresher training
- This job does not meet Skilled Worker visa sponsorship requirements
Our Mobile Branch banking service provides local communities with vital access to branch banking needs. You’ll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.
We’ll also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.
Day to day you’ll be:
- Processing all customer branching transactions and making sure that customer records are up to date
- Developing relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and services
- Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders
You’ll need to be over 25 and have held a valid driving licence for 2 years to drive one of our Mobile Branch vehicles. Ideally, you’ll already have a category C1 license, but if you don’t, we\'ll provide comprehensive training and cover the cost. It would also be an advantage if you already hold a Driver Certificate of Professional Competence.
Additionally, you’ll need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong communication and interpersonal skills to explain our products and their benefits to our customers in a meaningful way
- The ability to work independently and on your own initiative
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll be working during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, that will open the door to further career opportunities too.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Finance and SalesIndustries
Banking
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#J-18808-LjbffrCustomer Service - Personal Banker, Mobile Branch Lead in Inverness employer: RBS
At RBS, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises flexibility and employee well-being. As a Personal Banker, Mobile Branch Lead, you will enjoy a competitive salary, generous holiday entitlement, and a comprehensive training programme that fosters personal and professional growth. Our commitment to community engagement and customer service ensures that you will find meaningful and rewarding work in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Personal Banker, Mobile Branch Lead in Inverness
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like RBS. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Service - Personal Banker, Mobile Branch Lead in Inverness
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to RBS.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on RBS's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at RBS
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with RBS.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at RBS will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former RBS employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
