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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage mobile branch banking transactions.
- Company: Join RBS, a leading bank committed to community-focused services.
- Benefits: Enjoy flexible working hours, 33 days holiday, and a competitive salary starting at ÂŁ26,010.
- Why this job: Be part of a supportive team, gain valuable skills, and make a real impact in local communities.
- Qualifications: Must be over 25 with a valid driving licence; training provided for those without a C1 licence.
- Other info: Flexible hours include weekdays and some Saturdays; comprehensive training and ongoing support offered.
The predicted salary is between 26010 - 36414 ÂŁ per year.
Customer Service – Personal Banker, Mobile Branch Lead
Join to apply for the Customer Service – Personal Banker, Mobile Branch Lead role at RBS
Customer Service – Personal Banker, Mobile Branch Lead
Join to apply for the Customer Service – Personal Banker, Mobile Branch Lead role at RBS
Get AI-powered advice on this job and more exclusive features.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job Description
Join us as a Personal Banker, Mobile Branch Lead
- If you have a passion for delivering excellent customer service along with good banking knowledge, we’d like to hear from you
- We’ll look to you to deliver an exceptional experience to our customers who use our mobile branch banking services
- Crucial to this role will be your ability to complete our mobile branch driver training, which includes driver refresher training
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
Our Mobile Branch banking service provides local communities with vital access to branch banking needs. You’ll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.
We’ll also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.
Day to day you’ll be:
- Processing all customer branching transactions and making sure that customer records are up to date
- Developing relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and services
- Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders
The skills you\’ll need
You’ll need to be over 25 and have held a valid driving licence for 2 years to drive one of our Mobile Branch vehicles. Ideally, you’ll already have a category C1 license, but if you don’t, we\’ll provide comprehensive training and cover the cost. It would also be an advantage if you already hold a Driver Certificate of Professional Competence.
Additionally, you’ll need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong communication and interpersonal skills to explain our products and their benefits to our customers in a meaningful way
- The ability to work independently and on your own initiative
How we\’ll reward you
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll be working during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, that will open the door to further career opportunities too.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
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Industries
Banking
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Customer Service - Personal Banker, Mobile Branch Lead employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker, Mobile Branch Lead
✨Tip Number 1
Familiarise yourself with the local community and its banking needs. Understanding the demographics and specific requirements of the area you’ll be serving can help you connect better with customers and tailor your service accordingly.
✨Tip Number 2
Brush up on your communication skills. As a Personal Banker, you'll need to explain products and services clearly. Practising how to convey complex information in a simple way can make a big difference in customer interactions.
✨Tip Number 3
Get comfortable with mobile banking technology. Since this role involves working in a mobile branch, being tech-savvy and understanding the tools at your disposal will enhance your efficiency and customer service.
✨Tip Number 4
Network with current employees or professionals in the banking sector. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service - Personal Banker, Mobile Branch Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Personal Banker, Mobile Branch Lead. Highlight your customer service experience and any relevant banking knowledge in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, attention to detail, and ability to work independently, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the local community. Mention how you can contribute to the mobile branch's success and your willingness to undergo driver training if necessary.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at RBS
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Know the Community
Research the local community and its needs before the interview. Being able to discuss how you can build relationships with customers and understand their banking needs will show that you are proactive and genuinely interested in the role.
✨Highlight Your Communication Skills
Prepare to discuss how you effectively communicate complex banking products and services to customers. Use examples that showcase your ability to simplify information and ensure customers feel informed and valued.
✨Demonstrate Your Initiative
Be ready to talk about times when you took the initiative to solve a problem or improve a process. This is particularly important for a role that requires working independently, so showing that you can think on your feet will be beneficial.
