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For Companies At a Glance
- Tasks: Provide exceptional customer service and assist with banking needs daily.
- Company: Join RBS, a leading bank dedicated to helping customers achieve financial goals.
- Benefits: Enjoy a starting salary of £26,010, 33 days holiday, and health benefits.
- Why this job: Kickstart your career with training, support, and opportunities for growth in finance.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service.
- Other info: Work hours are Monday to Friday, with some Saturdays and bank holidays.
The predicted salary is between 20808 - 31212 £ per year.
Join us to apply for the Customer Service – Personal Banker role at RBS.
We are looking for dedicated individuals to serve as Customer Service Personal Bankers in Thurso. You will be essential in guiding and supporting our valued branch customers to achieve their financial goals. Your proactive approach will help enhance our customer banking experience. We will support your development with full training and a Foundation Certificate in Responsible Banking. Please note, this role does not meet Skilled Worker visa sponsorship requirements.
What you\’ll do
As the first point of contact, you will provide outstanding service in every interaction, working with high accuracy to ensure a seamless customer experience. Your daily responsibilities will include:
- Having proactive conversations to understand customer needs and assist with their banking requirements
- Completing banking requests such as payments, balance inquiries, and transfers
- Explaining different banking methods and services available to customers
- Identifying opportunities to promote simple financial products and collaborating with other teams for a seamless experience
The skills you\’ll need
Motivation to develop your career, a customer-centric approach, and strong communication skills are essential. You should be able to clearly explain product benefits to customers.
You’ll also need
- A passion for customer service and attention to detail
- The ability to work under pressure and a determination to improve service levels
- Strong interpersonal skills and teamwork abilities
- A commitment to learning new skills and responsibilities
How we’ll reward you
The starting salary is £26,010, pro-rata for part-time hours. You will also benefit from:
- Protection, healthcare, and lifestyle benefits through Natwest Group Benefits
- A holiday entitlement of 33 days, pro-rata
- Monthly contributions to your retirement fund
Additional information
Your working hours will typically be during branch opening times (9am-5pm, Monday to Friday, with rotational Saturdays and some bank holidays). Your journey begins with comprehensive training, ongoing coaching, and support, along with studying for external qualifications that can advance your career.
Position details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Finance and Sales
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Customer Service – Personal Banker employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service – Personal Banker
✨Tip Number 1
Familiarise yourself with the banking products and services offered by RBS. Understanding these will allow you to engage in proactive conversations with customers, demonstrating your knowledge and helping them achieve their financial goals.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate product benefits clearly and improve your ability to handle various customer scenarios effectively.
✨Tip Number 3
Research common customer service challenges in banking and think about how you would address them. Being prepared with solutions will show your commitment to enhancing the customer experience during interviews.
✨Tip Number 4
Network with current or former employees of RBS on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service – Personal Banker
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service – Personal Banker position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication skills and attention to detail.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your motivation to develop your career. Provide specific examples of how you've successfully assisted customers in the past and how you can contribute to enhancing the banking experience at RBS.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at RBS
✨Show Your Customer-Centric Approach
During the interview, emphasise your passion for customer service. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles. This will demonstrate that you understand the importance of a customer-centric approach.
✨Prepare for Common Banking Scenarios
Be ready to discuss common banking requests such as payments, balance inquiries, and transfers. Practising how you would explain these processes to a customer can help you articulate your thoughts clearly during the interview.
✨Highlight Your Communication Skills
Strong communication skills are essential for this role. Prepare to showcase your ability to explain product benefits clearly and concisely. Consider role-playing with a friend to practice articulating complex information in an easy-to-understand manner.
✨Demonstrate Your Teamwork Abilities
Since collaboration is key in this role, be prepared to discuss your experiences working in teams. Highlight instances where you successfully collaborated with others to enhance customer experiences or achieve common goals.