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For Companies At a Glance
- Tasks: Support customers with their banking needs and enhance their experience.
- Company: Join RBS, a leading bank dedicated to customer service and financial guidance.
- Benefits: Enjoy flexible working hours, competitive salary, and generous holiday entitlement.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' lives.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service.
- Other info: Comprehensive training provided, with opportunities for career advancement.
The predicted salary is between 22000 - 26000 £ per year.
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Join to apply for the Customer Service – Personal Banker role at RBS
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Join us as a Customer Service, Personal Banker in Stranraer
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, You’ll Be
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you\’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll Also Need
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
You’ll Also Benefit From
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically , you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
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Customer Service – Personal Banker employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service – Personal Banker
✨Tip Number 1
Familiarise yourself with the banking products and services offered by RBS. Understanding these will allow you to engage in meaningful conversations with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate your thoughts clearly and confidently, which is crucial for a customer-facing role.
✨Tip Number 3
Research common customer service scenarios in banking. Being prepared with examples of how you would handle various situations can showcase your problem-solving abilities and customer-centric approach.
✨Tip Number 4
Network with current or former employees of RBS if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service – Personal Banker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service – Personal Banker. Highlight your customer service experience and how it aligns with the role's requirements.
Tailor Your CV: Customise your CV to reflect the skills mentioned in the job description. Emphasise your strong communication skills, attention to detail, and any relevant banking or customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Use specific examples from your past experiences to demonstrate how you can enhance the customer banking experience.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is accurate and complete.
How to prepare for a job interview at RBS
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Personal Banker. Familiarise yourself with the key tasks such as providing outstanding customer service and helping customers with their banking needs.
✨Showcase Your Communication Skills
As communication is crucial in this role, prepare to demonstrate your ability to explain complex banking products in simple terms. Think of examples from your past experiences where you successfully communicated with customers.
✨Highlight Your Customer-Centric Approach
Be ready to discuss how you prioritise customer satisfaction. Share specific instances where you went above and beyond to meet a customer's needs or resolve an issue, showcasing your passion for customer service.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and work within a team. Prepare scenarios that illustrate your problem-solving skills and your ability to thrive in a fast-paced environment.
