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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join RBS, a leading bank with a focus on customer service.
- Benefits: Competitive salary, flexible working hours, generous holiday entitlement, and healthcare benefits.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
The predicted salary is between 26010 - 36414 £ per year.
Join to apply for the Customer Service – Personal Banker role at RBS
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job Description
Join us as a Customer Service, Personal Banker in Haddington
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
- This job does not meet Skilled Worker visa sponsorship requirements
What you\\\’ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you\\\’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
How we\\\’ll reward you
You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically, you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Banking
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Customer Service - Personal Banker employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker
✨Tip Number 1
Get to know the company! Research RBS and understand their values, especially around customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, it’s crucial to articulate your thoughts clearly. Try role-playing common banking scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local banking events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest roles and updates directly from RBS, making your job search smoother.
We think you need these skills to ace Customer Service - Personal Banker
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about making a positive impact!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the Personal Banker role. Use keywords from the job description to demonstrate that you understand what we're looking for. This helps us see you as a great fit right away!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This ensures your application gets to the right people quickly. Plus, it’s super easy to navigate, so why not give it a go?
How to prepare for a job interview at RBS
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes for great customer interactions and be ready to share examples of how you've provided outstanding service in the past.
✨Research RBS and Its Values
Take some time to learn about RBS and its commitment to customer service. Familiarise yourself with their products and services so you can discuss how you would enhance the customer banking experience during your interview.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview. Practice responding to common customer queries or complaints, showcasing your problem-solving skills and ability to communicate clearly and effectively.
✨Show Your Passion for Banking
Demonstrate your enthusiasm for the banking industry and your desire to help customers achieve their financial goals. Share any relevant experiences or training that highlight your commitment to developing your career in this field.