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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a focus on customer service and community support.
- Benefits: Competitive salary, flexible hours, generous holiday entitlement, and healthcare benefits.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
The predicted salary is between 26010 - 36414 £ per year.
Job Description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Customer Service Personal Banker in Hamilton.
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
- We’ll look to you to proactively find ways to continually enhance our customer banking experience.
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
- This job does not meet Skilled Worker visa sponsorship requirements.
What you\’ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquires and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you\’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
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Customer Service - Personal Banker employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will highlight your passion for providing outstanding service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service - Personal Banker
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your commitment to providing outstanding service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We’re looking for candidates who understand what it means to be a Personal Banker and can connect with our customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application.
How to prepare for a job interview at RBS
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes for great customer interactions and be ready to share examples of how you've provided outstanding service in the past. This will show your passion for helping customers achieve their financial goals.
✨Research the Company Culture
Take some time to learn about the company's values and culture. Since this role is all about enhancing the customer banking experience, being able to discuss how you align with their approach to customer service will set you apart. Mention specific initiatives or values that resonate with you.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to demonstrate how you'd handle a customer query. Practise common banking scenarios and think about how you can proactively address customer needs while maintaining a positive experience.
✨Show Your Team Spirit
This role requires strong interpersonal skills and teamwork. Be prepared to discuss how you've collaborated with others in previous roles. Share examples of how you’ve worked as part of a team to improve service delivery or solve customer issues, highlighting your commitment to continuous improvement.
