Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join RBS, a leading bank with a focus on customer service.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career in finance.
- Qualifications: Passion for customer service, strong attention to detail, and teamwork skills.
- Other info: Comprehensive training and ongoing support for your professional growth.
The predicted salary is between 26010 - 36414 £ per year.
Overview
Join to apply for the Customer Service – Personal Banker role at RBS. This role is based in Coatbridge, United Kingdom.
This role involves guiding and supporting branch customers to help them achieve their financial goals, with a focus on delivering a high-quality customer experience. You will be the first point of contact in the branch, providing outstanding service with accuracy to ensure a seamless customer experience.
Responsibilities
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- Proactively find ways to continually enhance our customer banking experience
- Complete general banking requests such as payments, balance enquiries and transfers
- Help customers understand the different ways they can bank with us and the range of services we can offer
- Identify opportunities to help customers with simple financial products, and collaborate with other teams to provide a seamless customer experience
Qualifications and skills
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and continuously improve service while meeting personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- A customer-centric approach and the motivation to develop your career
- Strong communication skills to explain product benefits and procedures clearly
Rewards
- Competitive salary starting from £26,010, pro rata for the hours you work
- Range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, a fully flexible rewards programme
- Generous holiday entitlement of 33 days, pro rata for hours worked
- Monthly contribution to your retirement fund
What else you need to know
Your working pattern
You’ll be flexible in terms of hours, typically working during branch opening hours (9am–5pm, Monday to Friday) with rotational Saturdays and some bank holidays.
Your learning journey
You’ll undergo a comprehensive training programme, with ongoing coaching and support, and study towards a recognised external qualification to open further career opportunities.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Banking
To find out more about the benefits we offer, check out our rewards and benefits page.
#J-18808-Ljbffr
Customer Service - Personal Banker employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker
✨Tip Number 1
Get to know the company! Research RBS and understand their values, services, and customer approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle customer queries and provide solutions. Role-playing with a friend can help you feel more confident when discussing your experience.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at RBS. Plus, it shows your initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Customer Service - Personal Banker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Personal Banker role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can help our customers achieve their financial goals!
Show Your Passion: Let your enthusiasm for customer service shine through in your application. Share examples of how you've gone above and beyond for customers in the past. We love candidates who are genuinely excited about helping others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RBS
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've provided outstanding service in the past.
✨Familiarise Yourself with Financial Products
Since this role involves guiding customers through financial products, take some time to learn about basic banking services. Be prepared to discuss how you would explain these products to customers in a clear and friendly manner.
✨Showcase Your Team Spirit
This position requires strong interpersonal skills and teamwork. Think of instances where you've successfully collaborated with others to achieve a common goal, and be ready to share those stories during your interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.