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For Companies At a Glance
- Tasks: Help customers with banking needs and enhance their experience in our branches.
- Company: Join RBS, a leading bank dedicated to supporting customers' financial goals.
- Benefits: Enjoy a competitive salary, flexible hours, generous holidays, and healthcare perks.
- Why this job: Be part of a supportive team while gaining valuable skills and qualifications.
- Qualifications: Passion for customer service, attention to detail, and teamwork skills required.
- Other info: Full training provided, with opportunities for career growth and development.
The predicted salary is between 20808 - 31212 £ per year.
Overview
Join to apply for the Customer Service – Personal Banker role at RBS.
This role is based in the United Kingdom and all normal working days must be carried out in the United Kingdom.
Join us as a Customer Service Personal Banker in Carlisle and Penrith.
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquiries and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
Skills & qualifications
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
Rewards & benefits
- A competitive salary starting at £26,010, pro rata for hours worked
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
What else you need to know
Your working pattern: You’ll work during branch opening hours (typically 9am–5pm, Monday to Friday with rotational Saturdays and some bank holidays). Flexible in terms of hours you work.
Your learning journey: You’ll participate in a comprehensive training programme, benefit from ongoing coaching and support, and study towards a recognised external qualification that will open doors to further career opportunities.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Banking
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Customer Service - Personal Banker employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker
✨Tip Number 1
Familiarise yourself with the banking products and services offered by RBS. Understanding these will allow you to engage in meaningful conversations with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common banking scenarios with friends or family. This will help you feel more confident in handling customer inquiries and showcasing your interpersonal skills.
✨Tip Number 3
Research the latest trends in the banking industry, especially around customer service. Being informed about current practices can give you an edge in discussions and show your commitment to continuous improvement.
✨Tip Number 4
Network with current or former employees of RBS on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service - Personal Banker
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service - Personal Banker position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience or roles that required strong interpersonal skills. Use specific examples to demonstrate how you've successfully supported customers in the past.
Showcase Your Skills: Make sure to highlight your attention to detail and ability to thrive under pressure. Provide examples of how you've improved customer service in previous roles or how you've handled challenging situations effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for customer service and your commitment to helping customers achieve their financial goals. Mention why you want to work for RBS specifically and how you align with their values.
How to prepare for a job interview at RBS
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Attention to Detail
Since accuracy is crucial in banking, prepare to discuss situations where your attention to detail made a difference. Highlight any experiences where you successfully managed complex tasks without errors.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to resolve customer issues or improve service, and be ready to explain your thought process.
✨Research the Company and Its Values
Familiarise yourself with RBS and its commitment to customer service and responsible banking. This knowledge will help you align your answers with their values and demonstrate your genuine interest in the role.
