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For Companies At a Glance
- Tasks: Support customers and colleagues, improve processes, and enhance service efficiency.
- Company: Join NatWest Boxed, a leader in customer service excellence.
- Benefits: Remote-first work, competitive salary, and opportunities for career advancement.
- Why this job: Make a positive impact while developing your skills in a fast-paced environment.
- Qualifications: Experience in frontline customer service and strong analytical skills required.
- Other info: Dynamic role with a focus on innovation and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Customer Service Advisor at NatWest Boxed. This is an opportunity to make a positive impact on our customers and colleagues, as you deliver successful customer and business outcomes.
You will be actively participating in initiatives to improve customer service, processes, and procedures. You will hone your existing analytical skills and be well positioned to advance your career in this fast-paced role.
What you’ll do:
- Provide crucial support to customers and colleagues in our contact centres.
- Respond to and investigate queries at the first point of contact, providing support on business processes, policies, and procedures.
- Develop an understanding of customer and business needs in order to suggest improvements and increase efficiency.
- Handle the first customer interactions for new Boxed clients, supporting with queries relating to our personal savings and lending products.
- Identify barriers to performance and coordinate improvements to enhance our efficiency.
- Work closely with operational centres, providing coaching and support to increase efficiency and knowledge.
- Keep accurate records of day-to-day operations, logging incidents and identifying trends.
- Review manual or ineffective processes which could be automated or enhanced.
- Maintain a focus on improving our customer service and experiences.
The skills you’ll need:
- Experience of providing frontline customer service in the financial services industry.
- Excellent planning and organisational skills, and good attention to detail.
- Ability to use AI tools and automation to support customers efficiently and provide a market-leading customer experience.
- Ability to perform well under pressure and manage multiple tasks while maintaining high levels of accuracy.
- Experience of analysing and using performance data.
- Ability to convey information in a simple and understandable way.
- An understanding of contact centre operations and performance metrics.
- Microsoft Office skills, including PowerPoint, Excel, and Word.
It would be beneficial but not essential to have experience of handling lending-related queries.
Hours: 35
Ways of Working: Remote First
Customer Service Advisor employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NatWest Boxed on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations and be ready to showcase your analytical skills. We want to see how you can improve processes!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with AI tools and automation that can enhance customer service. Mentioning these in your interview will definitely impress us and show you’re ahead of the game.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in frontline customer service, especially in the financial services sector, and show how your skills align with what we're looking for.
Showcase Your Skills: Don’t forget to mention your analytical skills and any experience you have with performance data. We want to see how you can use these skills to improve customer service and efficiency, so give us some examples!
Keep It Clear and Concise: When writing your application, aim for clarity. Use simple language to convey your experiences and achievements. Remember, we appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at NatWest Boxed!
How to prepare for a job interview at RBS
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in the financial services sector. Be ready to discuss how you've handled challenging situations in the past and what strategies you used to ensure customer satisfaction.
✨Familiarise Yourself with NatWest Boxed
Do some research on NatWest Boxed and their customer service initiatives. Understanding their products, especially personal savings and lending, will help you tailor your responses and show genuine interest in the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to improve customer service or operational efficiency. Highlight any experience you have with performance metrics and how you've identified trends to enhance service delivery.
✨Practice Clear Communication
Since you'll need to convey information simply and effectively, practice explaining complex concepts in straightforward terms. This will demonstrate your ability to communicate well, which is crucial for a Customer Service Advisor.