RBS is seeking a Bereavements Customer Support Officer to provide compassionate support to families after a death notification. You will guide customers through the bereavement journey, explain requirements, and ensure records and accounts are updated accurately and sensitively.
You’ll respond to customer and business queries, support processes, and identify opportunities to improve service, efficiency and outcomes using approved digital and AI-enabled tools.
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Compassionate Bereavement Support Officer employer: RBS
At NatWest Group, we pride ourselves on being an exceptional employer that champions diversity and innovation. Our Engineering Insights Experience for Women in London offers a unique opportunity to immerse yourself in the tech landscape of banking, while benefiting from a supportive work culture that fosters personal and professional growth. With hands-on experiences, networking opportunities, and the potential to progress into our internship programme, you'll be empowered to turn your ambition into action in a dynamic and inclusive environment.
