At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join NatWest Group, a leader in customer service and banking.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing valuable skills.
- Qualifications: Passion for customer service, attention to detail, and teamwork skills.
The predicted salary is between 27090 - 27090 € per year.
Join us as a Customer Service Personal Banker in Lanark and Biggar. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This job does not meet Skilled Worker visa sponsorship requirements. We’re offering this role for a period of 12 months.
What you’ll do:
- Have proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Complete general banking requests such as payments, balance enquiries and transfers.
- Help customers to understand the different ways they can bank with us and the range of services we can offer.
- Identify opportunities to help customers with simple financial products, and collaborate with other teams to provide a seamless customer experience.
The skills you’ll need:
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- Commitment to develop new skills and responsibilities.
How we’ll reward you:
- You’ll join us on a competitive salary starting of £27,090, pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Working pattern:
You’ll need to be flexible in terms of the hours you work, typically during branch opening hours between 9 am and 5 pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker (12 Months) in Biggar employer: RBS
As a Customer Service Personal Banker in Lanark and Biggar, you'll be part of a supportive team dedicated to enhancing customer experiences while achieving your financial goals. We offer a competitive salary, generous holiday entitlement, and a flexible benefits programme, alongside comprehensive training and development opportunities that empower you to grow your career in banking. Join us to make a meaningful impact in our community while enjoying a rewarding work culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Personal Banker (12 Months) in Biggar
✨Tip Number 1
Get to know the company! Research NatWest Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Role-play common banking scenarios with friends or family. This will boost your confidence and prepare you for those proactive conversations you'll be having with customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining us as a Customer Service Personal Banker.
We think you need these skills to ace Customer Service - Personal Banker (12 Months) in Biggar
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Personal Banker. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion for Customer Service:In your written application, let us know why you're passionate about customer service. Share examples of how you've gone above and beyond for customers in the past, as this will resonate with our commitment to enhancing the customer banking experience.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your ideas effectively, so we can see your potential right away.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that your application is processed correctly and gives you the best chance of standing out to us. We can't wait to hear from you!
How to prepare for a job interview at RBS
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common scenarios, like a customer needing help with a payment or understanding their account options. This shows your proactive approach and readiness to support customers.
✨Showcase Your Interpersonal Skills
Prepare examples that highlight your strong interpersonal skills. Think about times when you've successfully worked as part of a team or resolved a conflict. This will demonstrate your ability to thrive under pressure and collaborate effectively, which is key for this role.
✨Demonstrate Your Passion for Continuous Improvement
Be ready to talk about how you’ve sought feedback in previous roles and used it to improve your service. Mention any specific instances where you identified an opportunity to enhance customer experience, as this aligns perfectly with the job's focus on continual enhancement.
✨Understand the Role and Its Requirements
Familiarise yourself with the specific responsibilities of a Personal Banker. Know what financial products you might be discussing and how they can benefit customers. This preparation will help you answer questions confidently and show that you're genuinely interested in the position.
