Customer Service in Biggar

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description
Join us as a Customer Service Personal Banker in Lanark,

• You\’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We\’ll look to you to proactively find ways to continually enhance our customer banking experience
• We\’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
• This job does not meet Skilled Worker visa sponsorship requirements

What you\’ll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you\’ll be committed to providing outstanding service in every interaction. You\’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you\’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can