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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Comprehensive training programme with ongoing support and career growth opportunities.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Alness. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you’ll do
- Meeting and supporting customers face to face in the branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you’ll need
- We’re looking for organised, self‑motivated and diligent individuals with a passion for delivering excellent customer service in every interaction.
- You’ll also be motivated and driven to develop your own career and meet branch and personal goals.
- As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
We’ll also be looking for you to demonstrate
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we’ll reward you
You’ll join us on a competitive salary starting at £26,350 pro rata for the hours you work.
You’ll also benefit from
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
What else you need to know
Your working pattern: You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service – Senior Personal Banker in Alness employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service – Senior Personal Banker in Alness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Senior Personal Banker, especially in customer service.
✨Tip Number 3
Show off your personality! During the interview, let your passion for helping customers shine through. Share specific examples of how you've gone above and beyond in previous roles to support clients.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds!
We think you need these skills to ace Customer Service – Senior Personal Banker in Alness
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Senior Personal Banker. We want to see how you can help our customers thrive, so don’t hold back on showcasing your customer service experience!
Show Your Passion: Let your enthusiasm for delivering excellent customer service shine through in your written application. We’re looking for individuals who are genuinely interested in helping customers make the most of their money, so share any relevant stories or experiences that demonstrate this.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RBS
✨Know Your Stuff
Before the interview, make sure you’re familiar with the bank's services and digital offerings. Brush up on financial products like mortgages and savings accounts, as well as the Financial Health check process. This will help you demonstrate your expertise and show that you can support customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you’ve built rapport with clients or resolved complex issues. This will highlight your ability to thrive under pressure and your genuine interest in helping customers.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you value their input and are keen to understand the needs of customers, which is crucial for a Senior Personal Banker role.
✨Be Ready to Discuss Teamwork
Since you'll be working closely with a branch team, be prepared to discuss how you’ve collaborated with others in previous roles. Share specific examples of how you’ve coached colleagues or contributed to team goals, as this will demonstrate your ability to foster strong relationships within the team.