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- Tasks: Manage housing services and support residents in a vibrant community.
- Company: Join RBLI, a leading organisation dedicated to supporting individuals in need.
- Benefits: Enjoy a competitive salary up to £30,000 and a supportive work environment.
- Why this job: Make a real impact in people's lives while working in a dynamic setting.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: This role is exclusively for UK applicants.
The predicted salary is between 24000 - 36000 £ per year.
This job application is restricted to applicants in the UK only. The salary is up to £30,000 per annum depending on experience.
Reporting to the Housing and Communities Manager, the Housing Officer is responsible for assisting with the management of general needs, supported and emergency accommodation owned by RBLI on the 72-acre RBLI Village in Aylesford. This includes ensuring that RBLI's housing and maintenance policies and procedures are effectively implemented.
The role involves:
- Providing exceptional customer service to RBLI residents in the allocation and management of RBLI properties.
- Management of short-term waiting lists including the initial assessment of applications for emergency accommodation (HMO), general needs, and supported accommodation (Over 55's).
- Monitoring and management of rent debt and the recovery of rent arrears.
For full information on the job role see attached job description.
Housing Officer employer: RBLI (Royal British Legion Industries)
Contact Detail:
RBLI (Royal British Legion Industries) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and procedures relevant to RBLI. Understanding these will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Housing Officers, if possible. They can provide valuable insights into the day-to-day responsibilities and challenges of the role, which can help you tailor your approach.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in previous roles. This is crucial for the Housing Officer position, as you'll be working closely with residents.
✨Tip Number 4
Research the RBLI Village and its community initiatives. Showing that you understand the environment you'll be working in can set you apart from other candidates.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Housing Officer position. This will help you tailor your application to highlight relevant experience.
Highlight Relevant Experience: When writing your CV and cover letter, focus on your previous experience in housing management, customer service, or any related fields. Use specific examples to demonstrate your skills and achievements.
Showcase Your Customer Service Skills: Since the role involves providing exceptional customer service, make sure to include examples of how you've successfully managed customer relationships or resolved issues in past roles.
Proofread Your Application: Before submitting your application, carefully proofread your documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RBLI (Royal British Legion Industries)
✨Know Your Housing Policies
Familiarise yourself with the housing and maintenance policies of the organisation. Being able to discuss these policies in detail will show your understanding of the role and your commitment to implementing them effectively.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to handle difficult situations and ensure resident satisfaction, as this is crucial for a Housing Officer.
✨Understand the Community Needs
Research the specific needs of the community you will be serving. Showing that you understand the demographics and challenges faced by residents can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions related to managing waiting lists, assessing applications, and dealing with rent arrears. Practising your responses to these scenarios will help you articulate your thought process and problem-solving skills during the interview.
