At a Glance
- Tasks: Create luxurious experiences for guests and maintain the spa's high standards.
- Company: 5-star boutique hotel offering a luxury spa in Liverpool.
- Benefits: Competitive pay, gratuities, discounts, extra holiday for your birthday, and social events.
- Other info: Flexible shifts with opportunities for career growth in a diverse workplace.
- Why this job: Join a passionate team and help guests unwind in a stunning environment.
- Qualifications: Positive attitude, teamwork skills, and a passion for wellness.
The predicted salary is between 20000 - 25000 £ per year.
The Municipal Hotel & Spa MGallery is a 5* boutique hotel located in Liverpool, offering a luxury spa, multiple restaurants, bars, and a state‑of‑the‑art spa sanctuary.
As a Spa Host you will create a luxurious, personalised experience for guests, guiding them through our 5‑star spa journey. You will ensure exceptional care, relaxation and well‑being, maintaining the highest standards of service and presentation.
What We Need From You
- Proactivity in maintaining the spa to the highest standard at all times.
- A positive can‑do attitude and passion for representing our hotel and MGallery luxury brand.
- Exceptional teamwork skills.
- Experience or knowledge with pool/water testing is desirable but not essential.
- Passion‑filled spa enthusiasm driven by quality care and wellness.
- Excellent presentation skills and attention to detail with adaptability to change.
- A customer‑focused approach in maintaining luxury environments and guest journey from arrival to departure.
- Flexibility on shift times during weekdays & weekends, varying from 6.15 am start to 9 pm finish based on allocated shift time, inclusive of shifts in between.
Other duties include
- Leading client show rounds to demonstrate all spa offerings and the ultimate journey of relaxation and wellness.
- Providing expert advice by identifying individual guest needs and promoting all spa offerings from treatments and thermal experiences to food & beverage and retail products.
- Maintaining hygiene, cleanliness and H&S requirements; taking pride in all areas of work within the spa and pool areas both within guest view and behind the scenes.
- Completing host duties to ensure efficiency of column dispersion, communication with guests and departmental colleagues across the hotel.
- Stock control, management, cash handling, banking and accurate reporting.
- Time management and proactivity, taking ownership and pride in the whole spa through teamwork.
- Pool emergency responder duties.
What We Offer
When you become one of our Heartists, you will automatically be a member of the Accor and RBH group and receive the full benefits package, including an equal split of all hotel gratuities based on hours worked. The ALL Heartists programme provides employee benefits such as preferential rates in hotels, exclusive discounts with partners, an extra day’s holiday for your birthday, pension scheme, friends and family rates, discounted local parking and social events.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Spa Receptionist / Host in Liverpool employer: Rbhmanagement
The Municipal Hotel & Spa MGallery in Liverpool is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As a Spa Receptionist/Host, you will enjoy a range of benefits including competitive gratuities, preferential hotel rates, and a supportive environment that fosters teamwork and personal development. With a commitment to inclusivity and a focus on delivering luxury experiences, this role provides a unique opportunity to thrive in a prestigious setting while making a meaningful impact on guests' relaxation journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist / Host in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rbhmanagement. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rbhmanagement
Don't be shy about reaching out to Rbhmanagement directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist / Host in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rbhmanagement and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rbhmanagement
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
