At a Glance
- Tasks: Lead the Seaforth Restaurant team, ensuring exceptional guest experiences and culinary excellence.
- Company: Join the first 5* Hotel in Liverpool, part of a vibrant hotel community.
- Benefits: Enjoy discounts, free meals, birthday leave, and exclusive perks with Accor and RBH.
- Other info: Join a diverse team that values your contributions and supports your growth.
- Why this job: Be a key player in creating memorable moments for guests in a stunning setting.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city.
A DAY IN THE LIFE OF A RESTAURANT SUPERVISOR AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you’ll be doing... As Supervisor of the Seaforth Restaurant you will be supporting and reporting directly to the F&B Operations Manager and the Restaurant Management Team. You’ll take full pride in playing host to our guests and will lead Restaurant Service from the front, overseeing a very busy Restaurant that is dedicated to the guest experience and culinary excellence. As Restaurant Supervisor you may be required to support in other Food and Beverage Outlets on an ad hoc basis inclusive of Breakfast, Meetings and Events, The Botanic Tea Room or Palm Court. Overall, leadership, proactivity and standards of excellence is key.
You will assist Management in the leadership and direction of service within the Seaforth Restaurant and you will proactively know how to pre‑empt the needs of our guests - ensuring our team consistently reach the same standard. You will play an important role within the division. Nurturing strong relationships is crucial to the successful management of the Restaurant and the Restaurant team. Responsible for all areas of service and preparation, ensuring all opening, closing checklists are completed daily. You will be able to read the room, anticipating and ensuring that you and the team are fulfilling the expectations of our guests with efficiency and care.
Warm, thoughtful, professional, and well groomed – you will be a key player in ensuring our service is unparalleled. You will actively follow AA and LQA Standards at every interaction with our guests both in person and by phone and ensure that your team members adhere to these standards through efficient training and constructive feedback. You will ensure there are always an effective and efficient handover to the Food and Beverage team of the day’s events. You will be consistently ensuring your team are maximising revenue by upselling all aspects of Food and Beverage. Managing Res‑Diary efficiently ensuring that all covers are accurately logged, and No‑Shows charged accordingly. You will carry out pre‑arrival calls to large parties and proactively resolve any complaints. Naturally, you will be the front and centre of every event within the Restaurant.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love? You will have access to a benefits package we believe truly works for our people and enhances our overall culture.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. Apply now. Let your passion shine.
Restaurant Supervisor in Liverpool employer: Rbhmanagement
At The Municipal Hotel & Spa MGallery, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to shine. As a Restaurant Supervisor, you will enjoy a range of benefits including preferential hotel rates, discounts, and opportunities for personal growth within our dynamic hospitality environment. Join us in creating unforgettable experiences for our guests while being part of a supportive family that celebrates your contributions and encourages your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rbhmanagement. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rbhmanagement
Don't be shy about reaching out to Rbhmanagement directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Supervisor in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rbhmanagement and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rbhmanagement
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
