The Municipal Hotel & Spa, a 5‑star boutique hotel opened in May 2023 in Liverpool’s iconic clock tower, offers 179 bedrooms and a state‑of‑the‑art spa sanctuary within a historic landmark building.
We are seeking an exceptional Bar Operations Manager to lead the Palm Court Bar, delivering a premium bar experience while maintaining commercial and operational excellence in a high‑volume, luxury setting.
Key Responsibilities
- Oversee the full day‑to‑day running of the Palm Court Bar, ensuring smooth, efficient, and polished service at all times.
- Deliver exceptional product quality across beverages and bar dining, maintaining consistency that reflects a 5‑star Liverpool experience.
- Take ownership of budgets, driving revenue while maintaining tight cost control and operational efficiency.
- Lead, inspire, and develop the team—creating a culture focused on pride, progression, and consistently high performance.
- Collaborate across the hotel to deliver standout events, private functions, and guest experiences that leave a lasting impression.
- Drive continuous improvement in service flow, standards, and team productivity within a high‑volume, luxury setting.
- Manage stock control and back‑office systems with precision, ensuring accurate reporting and proactive variance management.
- Maintain a strong presence on the floor; engaging with guests, elevating their experience, and embodying true Liverpool hospitality.
Who We’re Looking For
- Extensive experience in luxury or high‑end hospitality, ideally within a premium bar environment.
- Leads from the front; hands‑on, visible, and fully immersed in the guest experience.
- Strong commercial awareness, balancing cost control with exceptional quality and service.
- Understands the importance of consistency in a high‑volume, flagship venue.
- Passionate about training and developing teams, building knowledge in wines, spirits, and service excellence.
- Sharp eye for detail and takes pride in maintaining the highest standards.
- Proactive, solution‑focused, and calm under pressure.
- Communicates with confidence, warmth, and authenticity; reflecting the spirit of Liverpool.
- Thrives in a team that works hard, supports each other, and enjoys what they do.
- Desirable to hold a Level 2 WSET and be a Personal License holder.
What We Offer
As a Heartist®, you will be part of the Accor and RBH group, gaining access to a comprehensive benefits program, including:
- Employee benefits package with preferential hotel rates and exclusive discounts with partners.
- RBH company benefits such as an extra day’s holiday for your birthday, a pension scheme, and social events.
- Hotel‑specific perks including friends and family rates, discounted local parking, free meals on duty, and gratuities.
You will have access to a benefits package we believe truly works for our people and enhances our overall culture.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
