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- Tasks: Lead a vibrant guest services team, ensuring smooth check-ins and exceptional service.
- Company: RBH is a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy flexible working, discounted hotel stays, and free meals on duty!
- Why this job: Join a passionate team in a brand new hotel, making a real impact on guest experiences.
- Qualifications: Looking for a people person with experience in hospitality and strong communication skills.
- Other info: Be part of a diverse workforce committed to inclusivity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
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JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR HOTEL
The Holiday Inn Blackpool & Marco\’s New York Italian Restaurant, an IHG Hotel opened in April 2024. This brand new four-star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district. The hotel boasts 144 bedrooms, 3 meeting rooms and well renowned restaurant Marco Pierre White New York Italian, with independent street access.
Our Benefits
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day\’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A GUEST SERVICES SUPERVISOR AT THE HOLIDAY INN BLACKPOOL
What you\’ll be doing…
- Lead and motivate the guest service team with a positive vibe, helping create a welcoming and seamless service experience.
- Oversee daily shift activities, from setting up tables to making sure guest check-ins flow smoothly and guests are happy.
- Support and guide the team, helping with training and encouraging everyone to deliver their best.
- Step in with confidence to handle guest requests and resolve issues, keeping the service upbeat and responsive.
- Coordinate with all departments from front office to housekeeping to keep things moving like clockwork within the operation.
- Monitor stock levels and assist with inventory, ensuring we’re set up for success every shift.
- Help with scheduling and shift planning, making sure the team is prepared and ready to go.
- Keep all service areas sparkling clean and compliant, with an eye on health and safety.
What We Need From You
- A natural people person who’s excited to take on a leadership role, with some experience in food and beverage or hotel operations.
- Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
- Quick thinking and problem-solving skills to handle guest needs on the fly.
- Organised and adaptable, managing multiple tasks with ease.
- A team player through and through, ready to jump in wherever needed to support the crew.
- High energy and a flexible attitude, thriving in a fast-paced, lively setting.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Hospitality
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Guest Services Supervisor employer: Rbhmanagement
Contact Detail:
Rbhmanagement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Supervisor
✨Tip Number 1
Familiarise yourself with the Holiday Inn brand and its values. Understanding their commitment to diversity, health, and wellbeing will help you align your responses during interviews and show that you're a good cultural fit.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've motivated teams in previous roles. Be ready to discuss specific situations where you successfully resolved guest issues or improved service quality.
✨Tip Number 3
Research common challenges faced in guest services within the hospitality industry. Being able to discuss these challenges and how you would address them can set you apart as a proactive candidate.
✨Tip Number 4
Network with current or former employees of RBH or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Guest Services Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Guest Services Supervisor position. Understand the key responsibilities and required skills, such as leadership, communication, and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality, particularly in guest services or team leadership. Use specific examples that demonstrate your ability to motivate a team and handle guest requests effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your alignment with RBH's values. Mention how your previous experiences have prepared you for this role and why you want to be part of their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Rbhmanagement
✨Show Your People Skills
As a Guest Services Supervisor, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully motivated and led a team in the past, highlighting your communication skills and ability to create a positive atmosphere.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your quick thinking and problem-solving skills. Prepare scenarios where you effectively handled guest complaints or operational challenges, showcasing your ability to remain calm under pressure.
✨Highlight Organisational Skills
The role requires managing multiple tasks simultaneously. Discuss your experience with scheduling, inventory management, and ensuring smooth operations, emphasising your organisational prowess and adaptability in a fast-paced environment.
✨Research the Company Culture
RBH values diversity and a people-first culture. Familiarise yourself with their approach to employee wellbeing and sustainability. During the interview, express how your values align with theirs and how you can contribute to their positive work environment.