At a Glance
- Tasks: Create memorable experiences for guests and manage check-ins and requests with a smile.
- Company: Join RBH Hospitality Management, a top-rated workplace in the hospitality industry.
- Benefits: Enjoy discounted hotel stays, extra leave on your birthday, and flexible working arrangements.
- Other info: Dynamic work environment with opportunities for personal growth and team support.
- Why this job: Be the friendly face that makes guests feel special and valued during their stay.
- Qualifications: Must be a people person with excellent communication and organisational skills.
The predicted salary is between 20000 - 25000 £ per year.
ABOUT US RBH Hospitality Management values people, diversity, and sustainability. Our hotels are rated in the Top 30 Best Places to Work in Hospitality.
BENEFITS
- Discounted hotel room rates for you and your friends & family
- Extra day’s leave on your birthday
- Enhanced maternity, adoption & shared parental leave
- Course sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme – earn £250 for each referral up to 5 referrals
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life insurance
- Employee assistance programme
- Social and wellness events and activities year‑round
- Free meals on duty, saving you over £1,000 per year
DAY IN THE LIFE OF A RECEPTIONIST
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
- Handle check‑ins, check‑outs and everything in between with efficiency, making every guest feel like a VIP.
- Provide local recommendations for brunch, hidden gems and must‑see sights to elevate the guest experience.
- Multitask by answering calls, managing bookings and handling guest requests with a positive vibe.
- Maintain a clean and organised front desk, setting up a welcoming space that feels like home.
- Coordinate with housekeeping and maintenance to ensure rooms are ready and requests are met without a hitch.
- Surprise and delight guests with thoughtful touches and personal service, making their stay memorable.
REQUIREMENTS
- A people person who loves creating memorable guest experiences.
- Excellent communication skills, handling guest enquiries and coordinating with the team.
- Detail‑focused and organised, ensuring every reservation, request and check‑out goes off without a hitch.
- Quick thinker who loves solving problems and keeping things running smoothly, even when busy.
- Team player with a flexible, ready‑to‑help attitude, supporting other departments.
- High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Guest Service Assistant employer: Rbhmanagement
RBH Hospitality Management is an exceptional employer that prioritises people, diversity, and sustainability, making it one of the Top 30 Best Places to Work in Hospitality. With a vibrant work culture that encourages employee growth through flexible working arrangements, course sponsorship, and wellness events, team members enjoy numerous benefits including discounted hotel rates, enhanced leave options, and a supportive environment that values every individual's contribution. Join us in creating memorable guest experiences while thriving in a dynamic and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rbhmanagement. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rbhmanagement
Don't be shy about reaching out to Rbhmanagement directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rbhmanagement and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rbhmanagement
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
