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- Tasks: Be the friendly face at our hotels, handling check-ins and guest inquiries with a smile.
- Company: Join RBH, managing the ibis Styles and Mercure Paignton, known for exceptional service and a vibrant culture.
- Benefits: Enjoy flexible hours, discounted stays, birthday leave, and wellness events throughout the year.
- Other info: Entry-level position with various shifts; perfect for students looking to gain experience in hospitality.
- Why this job: Work in a supportive team, develop your skills, and create memorable experiences for guests by the seaside.
- Qualifications: No prior experience needed, just a passion for people and great communication skills.
Join to apply for the Front office team member (Receptionist) role at RBH
1 week ago Be among the first 25 applicants
Join to apply for the Front office team member (Receptionist) role at RBH
JOIN US
We may be new, but our hotels the ibis Styles and Mercure Paignton are already building a reputation for our exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests.
JOIN US
We may be new, but our hotels the ibis Styles and Mercure Paignton are already building a reputation for our exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests.
Our employees work across both hotels, the ibis Styles and Mercure Paignton creating a welcoming team culture.
At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.
Our Benefits
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
An additional day\’s leave for your birthday
Enhanced Maternity, adoption & shared parental leave
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn ÂŁ250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over ÂŁ1000 per yea
- Employee of the Month/ Year
- Gratuities and Service charges paid
- Discounts in supermarkets and days out
- 20 years old and under £10.92 – 21 years old and over £12.21 per hour
And much much more!
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL
This is a hands-on role, and the successful applicant must be able to answer guest enquiries in a timely and courteous manner, use up-selling techniques to promote hotel services and facilities, and demonstrate knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
- Processing all reservation requests, changes, and cancellations in a timely manor whilst making the guest feel special.
What We Need From You
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- Experience in a similar role within a hotel environment.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
- Oral & written fluency in English. Additional language will be considered a plus.
- Must be able to complete various shifts which include 06.45 – 15.15 or 0900-1800 or 1430 – 2300
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Management and Manufacturing
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Industries
Hospitality
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Front office team member (Receptionist) employer: Rbhmanagement
Contact Detail:
Rbhmanagement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office team member (Receptionist)
✨Tip Number 1
Familiarise yourself with the local area and attractions around Paignton. Being able to recommend the best brunch spots or hidden gems will not only impress your interviewers but also show that you're ready to enhance the guest experience.
✨Tip Number 2
Demonstrate your customer service skills during the interview by sharing specific examples of how you've handled guest inquiries or resolved issues in previous roles. This will highlight your ability to create memorable experiences for guests.
✨Tip Number 3
Show your enthusiasm for teamwork and collaboration. Since the role involves coordinating with housekeeping and maintenance, emphasising your ability to work well with others will make you a more attractive candidate.
✨Tip Number 4
Be prepared to discuss your adaptability and quick-thinking abilities. The hospitality industry can be fast-paced, so sharing instances where you've successfully managed multiple tasks or solved problems on the spot will demonstrate your readiness for the role.
We think you need these skills to ace Front office team member (Receptionist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like communication, multitasking, and problem-solving, which are crucial for a Front Office Team Member.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific experiences where you created memorable guest experiences and how you align with the values of RBH.
Showcase Local Knowledge: Demonstrate your familiarity with the local area in your application. Mention popular spots or hidden gems that you could recommend to guests, showing that you can enhance their stay.
Highlight Teamwork Skills: Since the role requires coordination with various departments, emphasise your ability to work well in a team. Provide examples of past experiences where you collaborated effectively with others.
How to prepare for a job interview at Rbhmanagement
✨Show Your People Skills
As a Front Office Team Member, your ability to connect with guests is crucial. Be prepared to share examples of how you've created memorable experiences for customers in the past. Highlight your communication skills and your knack for making people feel welcome.
✨Demonstrate Local Knowledge
Being the local expert can set you apart from other candidates. Research the area around the hotels and be ready to discuss popular attractions, dining spots, and hidden gems. This shows your enthusiasm for the role and your commitment to enhancing the guest experience.
✨Emphasise Multitasking Abilities
The role requires juggling multiple tasks at once, so be ready to discuss how you manage your time and prioritise effectively. Share specific examples of how you've handled busy situations in previous roles while maintaining a positive attitude.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest inquiries. Think of scenarios where you had to think on your feet or resolve conflicts, and explain how you approached these situations. This will demonstrate your quick thinking and adaptability.