Weddings and Special Events Sales Agent

A DAY IN THE LIFE OF A WEDDINGS AND SPECIAL EVENTS SALES AGENT AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you\’ll be doing… When you enter our hotel you will be “wowed” and we aspire for our guests to be bowled over too by the soul of our stunning property and authenticity and passion of our Heartist team and hospitality professionals. The Events Sales team set the tone of what it is like for our guests to embark on the beginning of their Municipal story with our Heartists offering expert guidance to make every touch point meaningful, memorable and personalised. As Wedding and Special Events Sales Agent you will be apt at listening, efficiently recording and adapting to the changing requirements and needs of a vast array of clientele ranging from groups, agents, individuals, families, corporate businesses, bridal parties, VIPs, OTA’s, 3rd party channels and stakeholders.

This role is contracted to 40 hours per week – varied shifts 5 days over 7 inclusive of weekends.

What We Need From You

We hire mostly on personality & potential but here are a few of our requirements…

• A positive can do attitude and welcoming demeanour. To speak with all guests, agents and 3rd parties in a polite, cheerful, hospitable and efficient manner, adhering to 5-star, Accor & MGallery brand standards and required timeframes.
• To actively work towards the maximisation of the hotel sales and profitability through familiarisation with and to publicise all services, room types, event capacity and adaptability, facilities and hotel promotions offered by the hotel.
• To be able to present and showcase the hotel to potential clients during meetings and facility tours.
• Strong attention to minute details, demonstrating consistency in delivering accurate information/particulars and clear communication. High degrees of accuracy in verbal and written communication are pivotal to the success of each booking and are vital in drawing up contracts and function sheets that mirror the guest requirements.
• Analytical and presentation skills. Maintaining statistics and analysis reports, client details, notes, profiles and company records.
• Adhering to advance purchase and deposit payment requirements in addition to ensuring that the daily banking balances. Ensuring all required routes are followed and payments are posted on all systems correctly.
• To have excellent teamwork and verbal and written communication skills, establishing strong relationships over all mediums inclusive of telephone, email, booking systems and in person meetings.
• 2 years current reservation experience, in a fast paced hotel reservations department, ideally Accor branded.

What We Offer

When you become one of our Heartists, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love? You will have access to a benefits package we believe truly works for our people and enhances our overall culture…To learn more about our full benefits package, click here to watch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

Apply now. Let your passion shine. #MGallery #MGalleryMoments