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- Tasks: Lead a dynamic team to deliver exceptional guest experiences and manage hotel operations.
- Company: Join RBH, a people-first hospitality company that values diversity and inclusion.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Enjoy a vibrant work environment with a focus on teamwork and guest satisfaction.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: 1-2 years of supervisory experience in hospitality and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently.
Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met. Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships. Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members.
Strong organisational abilities to manage service periods, staffing, and administrative tasks efficiently in a fast‑paced environment.
What We Need From You
- A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting.
- Proven record of effectively leading a team, building positive dynamics, and coaching for performance.
- Exceptional communication and interpersonal skills, with a passion for delivering high‑quality guest service and resolving issues professionally.
- Strong organizational abilities to manage daily operations and administrative tasks efficiently.
- Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles.
- Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite.
- Resourceful, solution‑oriented, and comfortable making decisions under pressure.
- Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Manager in Surrey employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest service and team management. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've led teams, resolved guest issues, or improved service standards in previous roles. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Guest Service Manager in Surrey
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let your enthusiasm for delivering top-notch guest service shine through. Share specific examples of how you've gone above and beyond to meet guest needs in your previous roles.
Highlight Your Leadership Skills: As a Guest Service Manager, you'll be leading a team, so make sure to emphasise your experience in coaching and motivating others. Use your application to showcase instances where you've successfully built positive team dynamics.
Be Organised and Detail-Oriented: We love candidates who can manage multiple tasks efficiently! In your application, mention your organisational skills and how you've handled administrative tasks in a fast-paced environment. This will show us you're ready for the challenge.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at RBH
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s services and any recent news about them. This shows your genuine interest and helps you answer questions more confidently.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've successfully led a team in the past. Highlight situations where you motivated your team or resolved conflicts, as this is crucial for a Guest Service Manager role.
✨Practice Problem-Solving Scenarios
Think of common guest issues and how you would handle them. Practising these scenarios can help you demonstrate your resourcefulness and solution-oriented mindset during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the Guest Service Manager role. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.