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For Companies At a Glance
- Tasks: Deliver exceptional spa treatments and create a welcoming atmosphere for guests.
- Company: Join a leading spa known for its commitment to customer satisfaction and team collaboration.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that enhances guest experiences and promotes wellness.
- Qualifications: Passion for customer service and a desire to learn about spa treatments.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR HOTEL
Bridgewood Manor Hotel and Spa is located in Chatham, Kent, is a charming and inviting retreat set amidst tranquil surroundings. The hotel is furnished with comfortable and elegantly decorated rooms and has a reputable restaurant that serves a mix of contemporary and classic British cuisine. Our six function rooms, cater for corporate events, conferences, and weddings and the spa is available for a range of treatments designed to rejuvenate and relax. Facilities include a heated indoor pool, sauna, steam room, and a fully equipped fitness centre.
Our Benefits
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day\’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A THERAPIST AT OUR HOTEL
- Deliver a full range of body and facial treatments to the highest professional standard, tailored to each individual guest.
- Conduct thorough pre-treatment consultations, ensuring all health conditions, contraindications and preferences are identified and respected.
- Create a consistently calm, welcoming and personalised environment from the moment the guest arrives to the moment they leave.
- Maintain treatment rooms to the highest standard of cleanliness, presentation and hygiene at all times.
- Confidently recommend and retail spa products as a natural extension of the treatment experience, not as a sales pitch.
- Anticipate guest needs and respond proactively, not just reactively.
- Handle any guest concerns or feedback with confidence, warmth and professionalism
- Manage your schedule efficiently, minimising gaps and maximising treatment time.
- Contribute to the achievement of the spa\’s retail and treatment revenue targets.
- Stay up to date with industry trends, techniques, product knowledge and new treatment launches.
- Maintain high personal presentation and adhere to uniform standards.
- Complete all required records, consultation forms and treatment notes accurately.
- Support the opening and closing procedures of the spa as required.
- Ensure all tasks are carried out in line with the hotel’s service standards and brand values.
- Report any maintenance issues, equipment faults, or general wear and tear in a timely manner.
- Follow hotel policies relating to health & safety, security, guest data protection, COSHH and allergen protocols without exception.
What We Need From You
- A recognised beauty therapy qualification, NVQ Level 2 and 3 or equivalent as a minimum.
- Demonstrable experience delivering a range of massage and facial treatments in a professional setting.
- A genuine passion for wellness and an instinct for exceptional guest care.
- Strong knowledge of health and safety, COSHH and professional treatment protocols.
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
- Must be willing to work flexible shifts, including evenings and weekends as required.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
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Spa Therapist employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist
✨Tip Number 1
Get to know the spa and its vibe! Before your interview, spend some time researching the spa's services and atmosphere. This way, you can tailor your conversation to show how you fit into their culture and can enhance guest experiences.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest enquiries or complaints. Role-playing these situations with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your teamwork spirit! Since collaboration is key in this role, be ready to share examples of how you've worked well with others in the past. Highlighting your ability to support new team members will also score you some serious points.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Spa Therapist
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your exceptional customer service skills. We want to see how you've gone above and beyond in previous roles to exceed guest expectations.
Teamwork Makes the Dream Work: Don’t forget to mention your experience working closely with others! We love candidates who can collaborate effectively with team members and contribute to a positive atmosphere in the spa.
Know Your Stuff: Make sure you demonstrate your knowledge of spa treatments and products in your application. We’re looking for someone who can promote our services and upsell like a pro!
Apply Through Our Website: Finally, remember to apply through our website! It’s the best way for us to receive your application and get you started on your journey with StudySmarter.
How to prepare for a job interview at RBH
✨Show Off Your Customer Service Skills
As a Spa Therapist, exceptional customer service is key. Prepare examples of how you've handled guest enquiries or resolved complaints in the past. This will demonstrate your ability to exceed guest expectations and create a welcoming atmosphere.
✨Know Your Products Inside Out
Familiarise yourself with the products and services offered by the spa. Be ready to discuss how you would promote these during treatments and upsell amenities. Showing that you have product knowledge will impress the interviewers and show your commitment to maximising revenue opportunities.
✨Teamwork Makes the Dream Work
Collaboration is crucial in this role. Think of instances where you've worked closely with colleagues to achieve a common goal. Highlighting your ability to communicate effectively and support new team members will showcase your teamwork skills.
✨Emphasise Hygiene and Professionalism
Since maintaining hygiene standards is vital, be prepared to discuss your understanding of health and safety protocols. Mention how you ensure cleanliness in treatment rooms and your commitment to wearing the correct uniform. This shows you take professionalism seriously.