At a Glance
- Tasks: Provide exceptional service and create memorable experiences for guests at our luxury spa.
- Company: Join the first 5* Hotel in Liverpool, part of a vibrant hotel community.
- Benefits: Enjoy flexible hours, competitive pay, discounts, and unique employee perks.
- Other info: Access to exclusive discounts and social events as part of our Heartists family.
- Why this job: Be part of a passionate team that values your ideas and contributions.
- Qualifications: Positive attitude, teamwork skills, and a passion for hospitality.
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
MGallery – Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A SPA HOST AT THE MUNICIPAL HOTEL & SPA MGALLERY LIVERPOOL
What you’ll be doing… Our Municipal MGallery pillars are founded on the Heartist® guest connection and our exceptional service. When you enter our hotel you will be “wowed” and we aspire for our guests to be bowled over too from the moment they explore our Luxury 5 Bubble Awarded Spa. Our Heartists are our team, the heart of the hotel, who strive to make meaning in every moment from check in to departure. Our Spa Host’s create a luxurious, personalised experience for guests, offering a 5* journey of service that ensures exceptional care, relaxation, and a rejuvenating atmosphere for ultimate comfort and well‑being.
What We Need From You
- Proactivity in maintaining the Spa to the highest standard at all times.
- A positive can‑do attitude and the passion to stand out and be proud of our hotel and MGallery luxury brand.
- Exceptional teamwork skills.
- Experience or Knowledge with Pool/Water Testing is desired but not essential.
- Passion‑filled Spa Enthusiast driven by quality care and wellness.
- Excellent presentation skills and attention to detail demonstrating adaptability to change.
- A customer‑focused approach in maintaining luxury environments and guest journey from the moment of guest arrival through to departure.
- Flexibility on shift times during weekdays & weekends varying from 6:15 am start to 9 pm finish based on allocated shift time, inclusive of shifts inbetween.
Other Duties Include
- Leading client show rounds to demonstrate all Spa offerings and the ultimate journey of relaxation and wellness.
- Providing expert advice by identifying individual guest needs and promoting all our spa offerings from treatments, thermal experience, food and beverage to retail products.
- Maintain hygiene, cleanliness and H&S requirements. Taking pride in all areas of work within the Spa and pool areas both within guest view and behind the scenes.
- Completion of host duties ensuring efficiency of column dispersion, communication with guests and your departmental colleagues from around the hotel.
- Stock control, management, cash handling, banking and accurate reporting.
- Time management and proactivity taking ownership and pride of the whole Spa through teamwork.
- Pool emergency responder duties.
What We Offer
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. We guarantee all our team members an equal split of all hotel gratuities based on number of hours worked – our combined passion and dedication drives overall hotel success. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, discounted local parking and social events. What’s not to love?
You will have access to a benefits package we believe truly works for our people and enhances our overall culture. To learn more about our full benefits package, click here to watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine.
Spa Receptionist / Host in Liverpool employer: RBH
Join The Municipal Hotel & Spa MGallery, where we celebrate individuality and foster a supportive work environment that empowers our Heartists to thrive. Located in the heart of Liverpool, our hotel offers flexible working hours, competitive benefits, and unique opportunities for personal and professional growth, all while being part of a vibrant team dedicated to creating unforgettable experiences for our guests. With access to exclusive discounts, social events, and a culture that values every contribution, you'll find a rewarding career path with us.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist / Host in Liverpool
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, spend some time researching The Municipal Hotel & Spa. Familiarise yourself with their services and values so you can show off your enthusiasm and fit for the team.
✨Tip Number 2
Practice your people skills! As a Spa Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence in providing that exceptional service they’re looking for.
✨Tip Number 3
Show your personality! The hotel values a positive can-do attitude, so let your genuine self shine through during the interview. Share your passion for hospitality and how you can contribute to creating those memorable moments for guests.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your commitment to joining our amazing team.
We think you need these skills to ace Spa Receptionist / Host in Liverpool
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that match the Spa Receptionist role. Mention any previous customer service roles or experiences that showcase your ability to create memorable moments for guests.
Show Enthusiasm:Express your excitement about joining our hotel community! We love candidates who are genuinely enthusiastic about the role and the opportunity to contribute to our team of Heartists.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this amazing opportunity at The Municipal Hotel & Spa.
How to prepare for a job interview at RBH
✨Know the Hotel's Story
Before your interview, take some time to learn about The Municipal Hotel & Spa and its unique history. Understanding the hotel's story will help you connect with the values of the company and show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Spa Receptionist/Host, your ability to interact positively with guests is crucial. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to create memorable experiences for others.
✨Demonstrate Attention to Detail
This role requires excellent presentation skills and attention to detail. During the interview, highlight your organisational skills and any experience you have in maintaining high standards in previous roles. You might even want to bring a portfolio showcasing your work if applicable!
✨Emphasise Teamwork and Collaboration
The hotel values teamwork, so be ready to discuss how you’ve worked collaboratively in past positions. Share specific examples of how you contributed to a team’s success and how you can bring that same spirit to the Heartists at The Municipal.
