At a Glance
- Tasks: Help people tackle financial challenges and achieve stability in their lives.
- Company: Join Rochdale Boroughwide Housing, a pioneering mutual housing society.
- Benefits: Enjoy 30 days leave, flexible working, and a supportive team environment.
- Other info: Be part of a diverse team committed to community impact.
- Why this job: Make a real difference by empowering customers to improve their financial resilience.
- Qualifications: Experience in welfare benefits and debt advice is essential.
Location: Rochdale
Contract: Full Time (36.25 hours per week) Permanent
Are you passionate about helping people overcome financial challenges and achieve greater stability in their lives? Rochdale Boroughwide Housing is looking for an experienced and customer-focused Money Matters Caseworker to join our Tenancy Sustainability Service. In this rewarding role, you'll provide specialist welfare benefits and debt advice, helping customers maximise their income, manage financial difficulties and sustain their tenancies. This is an opportunity to make a genuine difference to people's lives by providing practical support, expert guidance and advocacy to those facing complex financial circumstances.
What You'll Be Doing
- Providing specialist welfare benefits, debt and financial inclusion advice.
- Supporting customers to maximise income and access all available benefits and entitlements.
- Assisting with benefit claims, mandatory reconsiderations, appeals and reviews.
- Helping customers address priority debts and establish realistic repayment arrangements.
- Working proactively to prevent rent arrears, tenancy breakdown and homelessness.
- Identifying and supporting vulnerable customers with tailored interventions.
- Accessing grants and external funding to help customers with essential household needs and fuel poverty.
- Building strong relationships with key partner organisations including local authorities, the DWP, Citizens Advice, credit unions and creditors.
- Delivering financial inclusion initiatives, campaigns and projects that improve outcomes for customers.
- Maintaining accurate case records and contributing to service improvement initiatives.
- Providing advice, support and training to colleagues across the wider organisation.
What We're Looking For
We're seeking someone with a strong understanding of welfare rights, debt advice and customer support, who can confidently manage complex cases and deliver excellent outcomes.
- Experience providing advice and support in welfare benefits, debt, housing or a related field.
- A strong understanding of welfare benefits, debt and housing legislation.
- Experience managing a demanding caseload and prioritising effectively.
- Excellent communication and relationship-building skills.
- The ability to work with customers facing complex or challenging circumstances.
- A customer-focused approach with empathy and understanding of social issues.
- Good IT skills, including Microsoft Office and the ability to use multiple systems.
- A full driving licence and access to a vehicle for business use.
- Institute of Money Advisers CertMAP qualification is desirable.
Why Join RBH?
This is a fantastic opportunity to join a dedicated team committed to helping customers achieve financial independence and maintain successful tenancies. You'll work in a supportive environment where your expertise and commitment can have a lasting impact on individuals, families and communities.
What do we have to offer you?
- Mileage allowance to cover business miles
- 30 days annual leave plus bank holidays.
- Option to buy up to 5 additional days annual leave.
- An additional 5 days leave after 5 years' service.
- Pension scheme with employer contributions matched up to 8%; death in service benefit.
- Flexible smart working arrangements.
- Healthcare cashback plan, virtual GP access and subsidised gym membership.
- Employee Assistance Programme available 24/7.
- Paid volunteering days.
- Enhanced family-friendly policies.
If interested in this vacancy, we encourage you to apply as soon as possible, as we review applications as they are received, therefore we may close this vacancy earlier than advertised.
Diversity, Inclusion & Belonging
RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements of the role.
Artificial Intelligence
We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.
The Company
Rochdale Boroughwide Housing Limited (RBH) is the UK’s first tenant and employee co-owned mutual housing society, with over 12,000 homes throughout the local area. As we’ve refocused our strategy back to our core housing role, we’ve taken the opportunity to work with our customers and colleagues to review and modernise the values that motivate us and will underpin everything we do. Our mutuality is focused on bringing genuine voice and influence to our customers and our colleagues in how we deliver our services.
Our Values
- Putting People First: We listen with empathy, respond with compassion, and make it easy for our customers to access our services.
- Doing What We Say: We earn trust through honesty, integrity, caring and keeping our promises.
- Working As One: We embrace our mutuality and work together to deliver great outcomes for the people living in our homes and communities.
- Delivering Quality: We invest wisely in our people and make it easy for them to deliver services and create places that our customers are proud to call home.
- Open & Transparent: We are curious, embrace diverse ways of thinking and seek feedback to help us improve.
The Benefits
- Buy additional annual leave
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Become part of a Mutual Organisation
- Two days paid volunteering
- Healthcare Cash plan & EAP Programme
Money Matters Caseworker in Rochdale employer: RBH
RBH in Belfast is an exceptional employer that prioritises guest satisfaction and employee well-being. With flexible working hours, discounted hotel rates, and life insurance, we foster a supportive work culture that encourages personal growth and development. Join us to be part of a dynamic team where your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Money Matters Caseworker in Rochdale
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at RBH.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from RBH!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like RBH, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at RBH or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Money Matters Caseworker in Rochdale
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to RBH:Before hitting send, make sure to tailor your application specifically to RBH! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at RBH
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
